Cheques (Invoices)

3.It is important to realise that a invoice can be held by a claims manager any time before the day of the cheque run, the day of the cheque run falling each Thursday morning.

4.If however, a claims manager were to realise that a cheque was not to be issued after the cut off had passed (i.e. close of business Wednesday) the first step to take in requesting an invoice be held is to complete the attached pro-forma and fax it to Financial Services Group (Fax no[06] 248 8629) and then follow up the facsimile with a phone call (Phone No.[06] 275 0615).

The request to hold the cheque needs to be received by 11:00am on the day of the cheque run.

5.Financial Services Group will then pass the details of the cheque to the Bureau Liaison Officer in Information Services Group who will contact our printers, Hermes Precisa Australia (HPA), and have the cheque extracted from that cheque run.

6.HPA will be able to return the held cheque to Information Services Group on the same day (Thursday) and Information Services Group in turn will deliver the cheque to Financial Services Group.

7.As mentioned, the request for a cheque to be held needs to be received by 11:00am on the day of the cheque run for HPA to pull it from the cheque batch.

In urgent cases a cheque may be held from the cheque run anytime up to 3:30pm on the day of the cheque run.  Having a cheque held after 11:00am involves a manual search for the cheque and would be done as an exception rather than a normal occurrence.

HPA charge a fee for excessive requests of this nature (eg. more the 10 per month).  Late requests which require manual searches can jeopardise the same day postage of cheques.