Management of restructure processes

10.To assist in the determination of these claims, agencies have been asked to provide employer statements with each claim that detail the processes adopted in their restructuring exercises, any agreements made with the unions, and any other information relevant to the claim.

11.Employing agencies have a duty of care to their employees to manage these processes appropriately and in accordance with the formal framework for the management of excess staff and any agreements reached with relevant unions.  It is also important for agencies to manage these processes with a view to minimising any stress on individuals.

12.Where a claim is received and the actions taken in relation to the employee have been in accordance with agreed processes and employees are not able to provide information on other substantive issues that have led to the claim, it is unlikely that the claim would be accepted.