Procedures
The letters are on your server in a folder called “Standard Letters”.
The folder contains:
- the letters,
- a Listing – contains letter numbers, document name and description of the letter content, and
- the Instructions – how to use the letters.
Comments about any aspect of the letters should be referred to the Ops/PRACSYS Help Desk.
Given the thorough consultation clearance process these letters have gone through, it is not envisaged that changes will be made other than where usage has shown that wording is incorrect or there are technical difficulties.
A formal post implementation review will be conducted the timing of which will be dependent on the nature and number of comments. Use of the letters will also be subject to the Quality Control process.
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/coas-comcare-operational-advices/current/1997/oa-no-025-standard-letters/procedures