DCI 29 Amdt 3 - REQUESTS FOR INFORMATION

DEFENCE COMPENSATION INSTRUCTION - NO. 29 (Amendment 3)

Military Compensation Scheme  - Safety Rehabilitation and Compensation Act 1988

Subject

REQUESTS FOR INFORMATION

1.The purpose of this Defence Compensation Instruction is to advise where requests for information on individual Service personnel are to be sent.

Cancellation of Defence Compensation Advice

2.The following Defence Compensation Advice are cancelled:

a.Defence Compensation Advice No 56 - Request for Medical Records from Director of Army Health Service, Health Records, Melbourne;

b.Defence Compensation Advice No 71 - Requests for Service Medical Documents from ADF Health Services; and

c.Defence Compensation Advice No 72 - Requests for Information from Navy Office.

Policy

3.To ensure that requests for information for employment or medical related issues are actioned efficiently and effectively, it is essential that requests are directed to the correct area in the first instance.

4.All requests for information on financial conditions of service (including salary and allowances, service conditions, financial entitlements and benefits), policy matters, contentious matters and matters requiring guidance and direction, ADF sport and physical fitness, matters requiring a co-ordinated reply from several command and/or staff areas within the ADF and research of service history records for guidance on complex matters not able to be addressed in simple records inquiries for all personnel in the ADF are to be sent to:

The Director Entitlements

R4-2-097

Russell Offices

Department of Defence

CANBERRA  ACT  2600

Telephone: (02) 6265 2379

Facsimile:  (02) 6265 1144.

5.Requests for Service medical records are to be addressed as follows.

6.Requests for service history details (ie simple details of service records, posting and/or employment history, domestic circumstances, peacekeeping or operational deployments etc) are to be addressed as follows:

7.Requests for information on pay and pay groups should be forwarded to:

DEFPAC

PO Box 8182AA

GPO MELBOURNE  VIC  3001.

8.                 Requests for information concerning psychological records should be forwarded to:

Defence Force Psychology Organisation

CP4-6-02

Campbell Park Offices

Department of Defence

CANBERRA  ACT   2600

9.All requests for information from the above agencies must contain the following details:

1. client's name (surname and given names, and any name changes);
2. service number or numbers;
3. rank;
4. whether or not member is serving or discharged and, if discharged, the date of discharge;
5. dates of claimed injury (if available);
6. dates of claimed cause of injury (if available);
7. clear details of the client's claims and/or a copy of the client's attributing statement; and
8. regional office file reference and contact officer.

8.                 If the request for information is genuinely urgent, the reason for the priority should be clearly conveyed.  Should regional offices have concerns regarding the time taken to respond, details of the concerns are to be forwarded in writing (accompanied by all supporting documents) to DMCR.

Amendment Action

11.Remove DCI No 29 Amendment 2 dated October 1998, and replace with DCI No 29 Amendment 3.

12.Any enquiries concerning the information contained in this DCI should be directed to Michelle Glanville on (02) 6266 8104.

BRENDAN SARGEANT

ASJET

          August 1999