11.5 Negotiation Skills
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/115-negotiation-skills
11.5.1 Overview
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/115-negotiation-skills/1151-overview
11.5.2 Planning checklist for the interview
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/115-negotiation-skills/1152-planning-checklist-interview
11.5.3 When negotiating with a debtor
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/115-negotiation-skills/1153-when-negotiating-debtor
11.5.4 The main steps to follow in any negotiation
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/115-negotiation-skills/1154-main-steps-follow-any-negotiation