11.2.5 Avoid

  • poor preparation.
  • intimidating/dominating behaviour.
  • impatience.
  • loss of temper.
  • talking too much.
  • listening too little.

Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/112-general-tips/1125-avoid