Ch 11 Overpayment Interviews
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews
11.1 Overview
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/111-overview
11.1.1 Introduction
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/111-overview/1111-introduction
11.1.2 Fraud suspected during interview
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/111-overview/1112-fraud-suspected-during-interview
11.1.3 Media sensitive cases
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/111-overview/1113-media-sensitive-cases
11.2 General Tips
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/112-general-tips
11.2.1 Overview
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/112-general-tips/1121-overview
11.2.2 Planning and preparation are essential
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/112-general-tips/1122-planning-and-preparation-are-essential
11.2.3 Interviewing techniques
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/112-general-tips/1123-interviewing-techniques
11.2.4 Ending the interview
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/112-general-tips/1124-ending-interview
11.2.5 Avoid
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/112-general-tips/1125-avoid
11.3 Emotional Interviewees
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/113-emotional-interviewees
11.4 Counselling Services
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/114-counselling-services
11.4.1 Overview
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/114-counselling-services/1141-overview
11.5 Negotiation Skills
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/115-negotiation-skills
11.5.1 Overview
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/115-negotiation-skills/1151-overview
11.5.2 Planning checklist for the interview
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/115-negotiation-skills/1152-planning-checklist-interview
11.5.3 When negotiating with a debtor
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/115-negotiation-skills/1153-when-negotiating-debtor
11.5.4 The main steps to follow in any negotiation
Source URL: https://clik.dva.gov.au/compensation-and-support-reference-library/overpayment-management-manual/ch-11-overpayment-interviews/115-negotiation-skills/1154-main-steps-follow-any-negotiation