C31/2000 2001 ISSUE OF PENSIONER CONCESSION CARDS (PCCs)

Purpose of Instruction

To provide information in relation to the manual issuing of PCCs.

Provision of PCC concessions

The PCCs issued by DVA are purely an indicator to each relevant State Government/authority that the cardholder is receiving Income Support from DVA.  It is up to that relevant state authority to determine what concessions are available to these pensioners.  The concessions available may vary from state to state, however most states have reciprocal arrangements for concessions such as travel. In the event of pensioners travelling interstate for a holiday etc, the pensioners should confirm what reciprocal arrangements are in place prior to their departure.    DVA has no responsibility or authority to challenge any state authority that may not offer concessions to visiting pensioners from other states.

Requests for additional PCCs

DVA pensioners are only issued with one PCC for the state in which they permanently reside.  Pensioners may be issued with a PCC for a different state only if the pensioner:

• has changed his/her permanent residence to that state; or
• can prove they are in the process of changing their permanent address.

Temporary cards to cater for pensioners on holidays or short-term visits interstate should not be issued.

This issue has been discussed with Department of Family and Community Services and is in-line with their procedures.

Contact officers

Any comments regarding this issue should be directed to:

Robert Krajina                                         David Hollaway

Tel:  (02) 6289 6044          OR                Tel:  (02) 6289 6347