Australian National Audit Office Reports

The Australian National Audit Office (ANAO) aims to improve the efficiency and effectiveness of the administration of Australian Government programs and entities by undertaking a program of independent performance audits and assurance reviews for the information of Parliament and the Executive.

Provided below is a selection of links to ANAO audit reports likely to be of interest or impact to DVA's work. Please note that these reports were not published by DVA and the links are provided as a navigation aid only.

ANAO Audit Reports
Title	Year	Description
Administration of the Defence Home Ownership Assistance Scheme	2015	Audit Report No.50 2014–15 The objective of the audit was to assess the effectiveness of the administration of the Defence Home Ownership Assistance Scheme by the Department of Defence and the Department of Veterans’ Affairs.
Transport Services for Veterans	2015	Audit Report No.40 2014–15 The audit objective was to assess the effectiveness of the Department of Veterans’ Affairs administration of the Repatriation Transport Scheme.
Electronic Health Records for Defence Personnel	2015	Audit Report No.27 2014–15 The objective of the audit was to examine the effectiveness of the Department of Defence’s planning, budgeting and implementation of an electronic health records solution for Defence personnel.
Administration of the Fifth Community Pharmacy Agreement	2015	Audit Report No.25 2014–15 The audit objective was to assess the effectiveness of the development and administration of the Fifth Community Pharmacy Agreement (5CPA), and the extent to which the 5CPA has met its objectives. The audit also examined aspects of the 5CPA that were implemented by the Department of Human Services (Human Services) and the Department of Veterans’ Affairs (DVA).
Administration of Residential Care Payments	2014	Audit Report No.46 2013–14 The objective of the audit was to assess the effectiveness of the Department of Veterans’ Affairs’ administration of residential care payments.
Compensating F-111 Fuel Tank Workers	2013	Audit Report No.46 2012–13 The objective of the audit was to assess the effectiveness of the Department of Veterans’ Affairs’ and the Department of Defence’s administration of the Australian Government’s $55 million support package announced in the May 2010 Budget for former F-111 fuel tank maintenance workers and their families. The audit examined the implementation of the 14 agreed recommendations in the Government Response to the 2009 Parliamentary Inquiry into the F-111 deseal/reseal issues, which formed the basis of the May 2010, F-111 support package.
Administration of the Veterans' Children Education Schemes	2013	Audit Report No.29 2012–13 The audit objective was to assess the effectiveness of the Department of Veterans’ Affairs (DVA) administration of the veterans’ children education schemes.
Delivery of Bereavement and Family Support Services through the Defence Community Organisation	2012	Audit Report No.9 2012–13 The objective of the audit was to assess the management and effectiveness of Defence Community Organisation' s delivery and coordination of support services to ADF families, in particular support services provided when an ADF member is seriously injured or ill, or dies in service.
Administration of Mental Health Initiatives to Support Younger Veterans	2012	Audit Report No.48 2011–12 The objective of the audit was to examine the effectiveness of DVA’s administration of mental health programs and services to support younger veterans.
Management of Complaints and Other Feedback by the Department of Veterans’ Affairs	2012	Audit Report No.32 2011–12 The audit objective was to assess the effectiveness of the Department of Veterans’ Affairs management of complaints and other feedback to support service delivery.
The Australian Defence Force's Mechanisms for Learning from Operational Activities	2011	Audit Report No.1 2011–12 The objective of the audit is to assess the effectiveness of the ADF’s mechanisms for learning from its military operations and exercises. In particular, the audit focused on the systems and processes the ADF uses for identifying and acting on lessons, and for evaluating performance. The ANAO also examined the manner in which information on lessons is shared within the ADF, with other relevant government agencies, and with international organisations. Reporting to Parliament was also considered.
Defence's Management of Health Services to Australian Defence Force Personnel in Australia	2010	Audit Report No.49 2009–10 The objective of the audit was to assess whether Defence is effectively managing the delivery of health services to ADF personnel in Australia.
Army Individual Readiness Notice	2010	Audit Report No.43 2009–10 The objective of this audit was to examine whether Army effectively administers the Army Individual Readiness Notice (AIRN) to support the achievement of its purpose.
Army Reserve Forces	2009	Audit Report No.31 2008–09 The objective of this audit was to: assess Army's progress in addressing the issues previously identified in Defence reviews and ANAO audits as affecting the Army Reserve's capability; and identify the extent that the Army Reserve is capable of contributing to contemporary Australian Defence Force capability requirements through fulfilling its assigned roles and tasks.
Quality and Integrity of the Department of Veterans' Affairs Income Support Records	2009	Audit Report No.28 2008–09 The objective of the audit was to examine the quality and integrity of DVA’s income support records and to report on the effectiveness of the department’s management of the data and how it impacts on service delivery.
Veterans' Home Care	2005	Audit Report No.43 2004–05 The objective of the audit was to form an opinion about DVA’s management of the current and future demand for VHC services.
Assistance Provided to Personnel Leaving the ADF	2004	Audit Report No.9 2004–05 The audit examined the range of support made available to ADF personnel making the transition from military to civilian life, the extent to which the assistance is utilised, the cost to Defence of such assistance and the relevant responsibilities of those who deliver assistance.
Army Individual Readiness Notice Follow-up Audit	2004	Audit Report No.45 2003–04 The objective of the current audit was to assess Army’s progress in implementing the ANAO recommendations and to examine and assess any developments in relation to AIRN since the 1999–2000 audit report and the 2001 Joint Committee of Public Accounts and Audit (JCPAA) report.
Management of Repatriation Health Cards	2004	Audit Report No.41 2003–04 The objective of the audit was to examine DVA’s implementation of the Repatriation health card system, which aims to ensure that veterans can obtain health care through community-based providers and facilities.
Veterans' Appeals Against Disability Compensation Decisions Follow-up Audit	2003	Audit Report No.58 2002–03 This was a follow-up of Audit Report No. 29 2000-01, Review of Veterans' Appeals Against Disability Compensation Entitlement Decisions. That audit examined the Department of Veterans' Affairs (DVA's) and the Veterans' Review Board's (VRB's) management of the review of decisions for disability compensation. The objective of this audit was to assess the extent to which DVA and the VRB had implemented the four recommendations of Report No.29 2000-01, taking into account any changed circumstances, or new administrative issues, affecting implementation of these recommendations.
Retention of Military Personnel Follow-up Audit	2003	Audit Report No.31 2002–03 This audit followed up the ANAO's 2000 performance audit report on retention of military personnel (Audit Report No.35 1999-2000 Retention of Military Personnel), which focused on examining whether ADF personnel management practices to retain personnel were commensurate with the cost of recruiting and training new personnel, or whether more cost- effective steps could be taken to reduce the separation rates of desirable personnel. The objective of the follow-up audit was to assess Defence's implementation of recommendations made in the original audit report and their effectiveness in helping Defence control the flow of trained personnel from the Services.
Fraud Control Arrangements in the Department of Veterans' Affairs	2002	Audit Report No.6 2002–03 The ANAO reviewed arrangements for the development of the department's fraud policy, fraud risk assessment and fraud control plan within the core functional areas of the department that are responsible for these activities. The audit also examined the operational procedures and guidelines that were in place to implement the departments' fraud policy. The objective of the audit was to assess whether DVA has implemented appropriate fraud control arrangements in line with the Fraud Control Policy of the Commonwealth and whether these arrangements operate effectively in practice.
Management of Australian Defence Force Deployments to East Timor	2002	Audit Report No.38 2001–02 The audit reviewed the planning and management of the Australian Defence Force deployments to East Timor, including the support of those deployments. The audit focused on planning for the deployments and the role of Australia as the lead nation in the International Force in East Timor (INTERFET); and financial, personnel, logistic and other systems used to deploy and sustain Australia's military presence in East Timor.
Australian Defence Force Health Services Follow-up Audit	2001	Audit Report No.51 2000–2001 This audit followed up the ANAO's 1997 performance audit report on ADF health services (Audit Report No.34 1996-97 Australian Defence Force Health Services), which focused on the delivery of non-operational health services to entitled members. The objective of the follow-up audit was to assess Defence's implementation of recommendations made in the original audit report and their effectiveness in improving ADF health services.
Information Technology in the Department of Veterans' Affairs	2001	Audit Report No.44 2000–2001 The audit was conducted as a joint financial statement and performance audit of DVA’s IT systems. The objective of the financial statement component of the audit was to express an opinion on whether DVA could rely on its IT systems to support production of a reliable set of balances for the financial statements. The objective of the performance audit component was to determine whether DVA’s IT systems’ outputs met quality and service delivery targets.
Causes and Consequences of Personnel Postings in the Australian Defence Force	2001	Audit Report No.41 2000–2001 The audit arose from a Defence Efficiency Review (1997) recommendation that Defence could make savings on the large volume of postings it made every year. The audit examined the posting process and sought to provide assurance that Defence had identified and examined salient postings issues and was addressing them effectively.
Australian Defence Force Reserves	2001	Audit Report No.33 2000–2001 The objective of the ANAO audit was to identify possible areas for improvement in the Australian Defence Force's management of its Reserve forces. The audit focused on major aspects of the Reserves including roles and tasks, force structure, capability, training, individual readiness, equipment, facilities, recruitment, retention, conditions of service and administration. The audit covered the Australian Naval Reserve, the Australian Army Reserve and the Royal Australian Air Force Reserve. However, due to its size and cost, the Army Reserve was a major focus of the audit activity.
Review of Veterans' Appeals Against Disability Compensation Entitlement Decisions	2001	Audit Report No.29 2000–2001 The audit examined the review of decisions on veterans' disability compensation. The audit objective was to examine the management of internal review by the Department of Veterans' Affairs (DVA) and external review by the Veterans' Review Board (VRB) of decisions by the Repatriation Commission on veterans' claims for disability compensation.
Retention of Military Personnel	2000	Audit Report No.35 1999–2000 The audit reviewed the retention of military personnel that are managed by the Australian Defence Force which comprises the three Services. The objective of the audit was to review the management of personnel retention within the ADF with a view to evaluating the measures Defence has in place to monitor and control the flow of trained personnel from the Services.
Administration of Veterans' Health Care	2000	Audit Report No.29 1999–2000 The audit objective was to form an opinion on the Department of Veterans' Affairs administration of its activities to maintain and enhance the health and independence of veterans and war widows in their homes and in the community.
Army Individual Readiness Notice	2000	Audit Report No.26 1999–2000 In a military context, individual readiness refers to the ability of an individual member to be deployed, within a specified notice period, on operations, potentially in a combat environment, to perform the specific skills in which he or she has been trained. Individual readiness is the foundation on which military preparedness is built. Maintenance of a specified level of individual readiness in peacetime (along with other factors such as equipment readiness and collective training) influences the speed with which personnel can deploy on operations. The objective of this audit is to ensure that members can be deployed on operations, potentially in a combat environment, to perform their specific skills within a notice period of 30 days.
Service Pension	1999	Audit Report No.35 1998-99 The audit objective was to determine DVA’s performance in the economy, efficiency and administrative effectiveness of the delivery of income support payments to veterans and war widows.
Australian Defence Force Health Services	1997	Audit Report No.34 1996-97 The objective of the audit was to assess the efficiency and effectiveness of the provision of health services to the Australian Defence Force Regular forces. Audit criteria were developed which examined health services policy and strategic planning, resource management, the tri-Service provision of medical, dental and other health care, the operation of and planning for major medical facilities, health care management information systems, occupational health and safety and the supply of health materiel.
Compensation Pensions to Veterans and War Widows	1992	Audit Report No.8 1992-93 The objectives of the audit were to: analyse the results of program operations and how they relate to repatriation compensation objectives or principles assess the efficiency and effectiveness of DVA's administrative processes, in particular the processing of determination of compensation claims, and assess the impact of the appeals process on the effectiveness of the Sub-program.

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