6.12.5 Claimant known to a staff member
There are several circumstances where a claimant may be known to a staff member. These could include b — ut not be limited to the following examples;
- Ex-Service Organisation (ESO) advocates
- Claimants known personally to a DVA staff member (ie outside of work)
- Representatives who work closely with staff or any other type of client whose claim may crea — te a conflict of interest.
If any of the above circumstances arise, the DVA staff member must declare his or her knowledge of a claimant and the local director should assess the circumstances to determine whether or not the claim should be sent interstate for processing.
Source URL: https://clik.dva.gov.au/military-compensation-srca-manuals-and-resources-library/liability-handbook/ch-6-claims-compensation/612-claims-potential-conflict-interest/6125-claimant-known-staff-member