2.4.1 Procedure for client contacts where the client is represented
Where a client has advised RCG that he/she retains the services of a lawyer or some other representative, Delegates are obliged to conduct the case with that representative. That means you may only initiate contact with that client – i.e. via RCG correspondence and phone calls – through that representative. Chapter 23 of the General Handbook has further information on these dealings.
Source URL: https://clik.dva.gov.au/military-compensation-srca-manuals-and-resources-library/liability-handbook/ch-2-initial-liability/24-liaison-clients-lawyer-or-representative/241-procedure-client-contacts-where-client-represented