6.8.3 Procedure on receipt of pre-1993 claim

On receipt of a claim relating to a pre-1993 injury, RCG locations should:

• first search Defcare for a record of any earlier claim for the same injury
• where the Defcare search is negative but the Delegate nevertheless suspects that a prior claim exists (or the claimant recalls earlier dealings with RCG):

• A request should be sent (via email) to “Records and Mail Services” in each state to search fo — r a possible paper file under the persons name.  Failing that....
• A request should be sent to SAM to contact the Defence records authority nationally to check the old manual records for traces of a claim.