6.10.1 Policy

From time to time RCG claims a — nd files will need to be transferred from one RCG site to another. Claims are to be transferred in a timely fashion with all outstanding work finalised prior to transfer. In particular the originating office is to continue to action the claim until a prima — ry determination has been made.

For practical reasons there will be exceptions to this rule including:

• where the claim has been addressed to and received by the wrong office e.g. a claim lodged in Melbourne for a client living in Sydney
• where the client has moved to another State and following completion of initial investigative work, referral to a medical referee or specialist is required to finalise the primary liability determination action

Once a primary determination has been made, the claim may be transferred to the receiving office to manage future and ongoing liability issues e.g. medical expenses, incapacity and rehabilitation issues.

Where a primary determination has been made and the client has moved to another State and requ — ested reconsideration or PI, the file is to be transferred to the office which is responsible for that reconsideration or PI for the new State. For example, if a client who moves from Perth to Townsville requests a reconsideration or a PI payment, the file should be transferred to Brisbane.

There is no requirement to transfer the claim where the primary determination has been made and no further action is anticipated.