20.25.4 Clients to be offered informal internal review of 'reasonable excuse'

DVA policy re: natural justice requires that the client be afforded, on request, an informal internal review of whether or not he/she had 'reasonable excuse' for non-compliance. This offer is extended to the client in the standard letter referred to above.

Source URL: https://clik.dva.gov.au/military-compensation-srca-manuals-and-resources-library/incapacity-handbook/ch-20-investigating-entitlement-payment/2025-no-payment-if-suspended-under-s377-rehabilitation/20254-clients-be-offered-informal-internal-review-reasonable-excuse