20.3.1 Working procedures, priorities and queues

Delegates should avoid working procedures which rely upon a rigid 'queue' of cases reflecting an invariable first-come-first-served approach. Delegates should shift day to day priorities with shifting circumstances, to meet the most pressing needs and minimise distress or loss.

Source URL: https://clik.dva.gov.au/military-compensation-srca-manuals-and-resources-library/incapacity-handbook/ch-20-investigating-entitlement-payment/203-urgency-and-priority-incapacity-claims/2031-working-procedures-priorities-and-queues