35.4 Timeframes

The request for a file should be sent to RA on the date of receipt of the claim, following completion of initial action as specified above.

RA staff will create the new file and return to MRCC within two complete working days after date of receipt of the request.

This effectively means that within three days after the date of receipt of a new claim, it has been:

• registered in DEFCARE and had initial action taken
• registered in TRIM and marked to the action officers section
• placed onto a hard file
• returned to the assessor for further claims action.