General Handbook

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25.2 Procedure

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25.1.1 Broad principles

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25.2.4 The collection process

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25.2.5 Use and disclosure

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25.2.6 Storage and security

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25.3 Suspected Fraud or Imposition on the Commonwealth

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Ch 41 Resources Available to Delegates

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Ch 1 Introduction

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Ch 2 SRCA Supplement

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Ch 10 Military Compensation and Rehabilitation Service (MCRS)

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Ch 11 Department of Veterans' Affairs

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Ch 12 MRCC Policy Guidelines

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12.1 Military Compensation and Rehabilitation Instructions (MCRIs)

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12.2 Defcare Commentary

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12.3 Comcare Jurisdictional Policy Advices (JPAs) and the MRCC

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12.4 Comcare Operational Advices (COAs)

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Ch 13 Delegation from the MRCC

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Ch 20 Delegate's Responsibilities and Powers

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Ch 21 Fairness, Equity, Natural Justice

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Ch 22 Dealing with Clients

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22.1 Fairness and Courtesy to Clients

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22.2 Denying Liability or Denying Benefits (no current entitlement)

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22.2.1 An important responsibility

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22.2.2 Client's right to reconsideration

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Ch 24 Dealing with Doctors and Medical Opinions

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Ch 30 Claims by MRCC Staff and Family Members and by Claimants Living Overseas

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Ch 31 Correspondence

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Ch 32 Requests for Information

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Ch 33 Medicare and MRCC

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33.1 Background

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33.2 Where to Lodge Notices and Obtain Further Information

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Ch 34 Records Maintenance

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Ch 35 Custody and Transfer of Files

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35.1 Procedures to be Followed

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35.2 Transferring a Claim on Defcare

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35.3 Trim Procedures

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35.4 Timeframes

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35.5 Transfer of Files

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35.6 Archived Files

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35.6.1 Background

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35.7 Policy

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Ch 36 Resubmit Procedures and Standards

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Ch 37 Audit Procedures

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Ch 40 Determination of Claims

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40.1 Priorities for Actioning Compensation Claims

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40.1.1 Timely Approach to Claims Processing

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40.1.2 Guiding Principles

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40.1.3 Processes for Defence Requested Priority Cases

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40.1.4 Submission of Defence Requested Priority - New Claim

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40.1.5 Highlighting Defence Requested Priority - Existing Claim

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Ch 42 Form of Determinations

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Ch 43 Revocation of Determinations

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Ch 44 Withdrawal of Claims

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Ch 45 Relationship between Claims and Rehabilitation

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Ch 46 Reconsideration and Review

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Ch 47 Special Cases

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Last amended

Chapter 48 - Summary of compensation recovery provisions following successful common law action

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Recovery of damages under DRCA

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Defining 'same injury' for the purpose of the recovery provisions under DRCA

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Settlement Deeds and other evidentiary requirements

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Recovery of damages under the 1971 and 1930 Acts

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Ch 49 IT Systems

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Ch 50 Defcare

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50.1 Claims Processing through Defcare

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50.2 Initial Liability Module

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50.3 Incapacity Calculator

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50.4 Permanent Impairment Calculator

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50.5 Rehabilitation IT Systems

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50.6 Reconsiderations and Reviews IT Systems

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Ch 51 Other IT Systems

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51.1 PMKeyS

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51.2 PMKeyS Users

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51.3 PMKeyS Functions

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51.3.1 Access Type

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51.3.2 Privacy Within PMKeyS

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51.4 DOLARS

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Ch 60 Legislation

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Ch 61 Safety, Rehabilitation and Compensation Act 1988

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61.1 Coverage of the ADF by the SRC Act - from 1 Dec 1988

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61.1.1 Members of the Defence Force

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61.1.2 Cadets

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61.1.3 Coverage of persons specified under S5(3)

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61.1.4 Non-Defence Force personnel

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Ch 62 Defence Determination 2000/01

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23.1 Protocols for Telephone Conversations and Personal Meetings with MRCC Clients

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23.1.1 Basic steps to follow when telephoning a claimant

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23.1.2 Important considerations when Delegates phone claimants

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23.1.3 Personal visits

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23.1.4 During the visit

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23.1.5 After the visit

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62.1 Veterans' Children Education Scheme (VCES)

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62.1.1 Access to VCES for certain MRCC clients

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Ch 63 Veterans' Entitlements Act 1986

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63.1 Overview

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63.2 Types of Service under the VEA

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63.2.1 Benefits of operational, peacekeeping or hazardous service

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63.3 Peacetime Service

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63.4 Operational Service

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63.4.1 S6A Operational service - world wars

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63.4.2 S6B Operational service - Australian mariners

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63.4.3 S6C Operational service - post World War 2 service in operational areas

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63.4.4 S6D Operational service - other post World War 2 service

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63.4.5 S6E Operational service - Korean demilitarised zone and Vietnam

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63.4.6 S6F Operational service - warlike and non-warlike service

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63.4.7 Declarations of Warlike Service and Non-warlike Service - S5C(1)

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63.5 Peacekeeping Service

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63.6 Hazardous Service

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63.6.1 Declarations of hazardous service under the VEA

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63.7 VEA/SRCA Elections

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63.8 Offset Arrangements

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Ch 64 Repealed Compensation Acts

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64.1 1971 Act

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64.1.1 Military compensation and the 1971 Act

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64.1.2 Lump-sum compensation for losses under the 1971 Act

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64.2 1930 Act

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64.2.1 Military compensation and the 1930 Act

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64.2.2 Lump-sum compensation for losses under the 1930 Act

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Ch 70 Australian Defence Force

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70.1 Constituent Elements of the 'Defence Force'

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70.1.1 Cadets are not members of the Defence Force

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Ch 71 Reserves

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71.2 Reserves

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71.2.1 History of the Reserves

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71.2.2 Member of the Reserves

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71.3 The Cadet Corps

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71.3.1 Australian Cadet Corps

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71.3.2 Naval Reserve Cadets

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71.3.3 Air Training Corps

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71.4 Defence Force Ranks

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Chapter 80 Defence Abuse Reparation Scheme

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Chapter 80 Defence Abuse Reparation Scheme payments

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Ch 81 List of Acronyms and Abbreviations

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Ch 90 Compensation for travel and accommodation costs under the Safety Rehabilitation and Compensation Act 1988 (SRCA)

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90.1 Overview

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90.2 Travel and/or accommodation costs reasonably incurred to attend treatment

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90.3 Transportation Costs Incurred by Another Person

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90.4 Travel and/or accommodation costs reasonably required or incurred to attend a rehabilitation assessment or medical examination arranged by the MRCC

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90.5 Travel Costs Associated with an Approved Rehabilitation Program

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90.6 General rules that apply when a person is required to travel

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90.7 Payment of travel and accommodation costs when a person is required to travel

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