National Office Instruction

amending General Orders (1993 edition)

Instruction No. 40

Date of Effect: 1 June 1995

RELEASE OF NEW GENERAL ORDERS

QUALITY ASSURANCE STANDARDS

Purpose

The purpose of this instruction is to formally issue a further part of the new General Orders. The part is for inclusion in the Practice and Procedural Volume and covers the subject of: PART 4 QUALITY ASSURANCE STANDARDS.

Background

When the decision was taken to write and issue a completely new set of General Orders following the bedding down of the Subsidy Scheme, it was agreed that the new document would contain two volumes. The first volume would cover 'Legislation Interpretation & Policy' and the second volume 'Practice & Procedural Matters'.

Four parts of the first volume were issued in October 1993, two parts of the second volume were issued in March 1994 and one part in November 1994.

The Quality Assurance Standards General Orders describe DSH's service standards for processing subsidy applications and insurance claims.

General Orders

Copies of Part 4 of the 'Practice & Procedural Matters' volume of the General Orders, covering 'Quality Assurance Standards' are enclosed. They are to be added to the GO folders provided in October 1993.

DAVID MACKRELL

General Manager

31 May 1995