5.9.6 DFISA and Centrelink Electronic Reports

DFISA and Centrelink data matching

In order for DFISA to be paid pensioners need to be matched between Centrelink and DVA. Data is exchanged electronically between the agencies. When DVA grants disability pension to a person not in receipt of an income support payment with DVA, data is transmitted to Centrelink to establish who may be eligible for DFISA. DVA transmits personal details including the UIN for the pensioner to Centrelink. Centrelink will transmit their Customer Reference Number (CRN) details back to DVA where a match has been made. When a Centrelink partner exists for a DVA pensioner and no UIN exists, Centrelink notifies DVA for a UIN to be created and this information is returned to Centrelink to match to their CRN.

The UIN/CRN match is the data matching key and once established, forms the basis for future automatic transmission of DP and DFISA for individual pensioners.

DFISA and daily negative payabilities report

Outstanding debts are usually automatically recorded in Debt Management and Recovery System (DMRS) and recovery rules applied.

Overpayment Management Manual – Rate of Limitation Chapter 7.9.2

http://sharepoint/programsandprojects/clik/OMM/Pages/Overpayment%20Managment%20Manual.aspx

More → (go back)

Automatic advices are issued informing the pensioner of overpaid amounts and recovery action to be taken. Whenever there are negative payabilities including DFISA overpayments these will appear on the Negative Payability report. it is important to check that the system has worked and that the debt has been recorded on DMRS and a recovery plan is in place. Automatic advices are also produced.

Take the following six steps when a DFISA case appears on the Negative Payabilities Report.

Step	Action
1	Identify the DFISA case by checking the [Payability] field below the file number and name shown on the report.
2	Access VIEW record for the pensioner.
3	Click on the [Debt Mgt] tab and the [Recovery Plan] folder opens.
4	Check that the debt amount on the report is recorded and that a recovery plan applied by taking the following action: check on the right hand side of screen for the field [Total Amount Outstanding]. find the Recovery Plan in the same folder but on the left hand side of the screen. click on the arrow next to Recovery Plan for details of the recovery plan such as Portions, Start Date, End Date and formula used for portions.
5	If the information all corresponds, then send out the automatic advice letter.
6	If the debt is not recorded or no recovery plan has been applied, manual action is required including sending out a manual letter. Follow this link to the DMRS Manual for procedures on how to record a debt and set up a recovery plan. More → DMRS System Manual – Adding a Debt to DMRS Manually http://sharepoint/programsandprojects/systemguides/view/dmrs/Pages/DMRS%20Online%20Help.aspx More → (go back)

DFISA Daily Exceptions Report

Centrelink identifies persons who have an existing DVA record but who have not received DFISA payments because a payment destination does not exist. Centrelink provides details of payment destinations in the 'Default Destination Does Not Exist' section of the DFISA Daily Exception Report. Information taken from Centrelink payment records and transmitted electronically includes:

DVA File number, Client Name and Address
BSB (Institution code)
Account Number
FI (Financial Institution) Type
Payee Name
Nom In (Nominee Indicator)

Creating DFISA payment destination from Daily Exceptions Report

Follow the next seven steps to create a DFISA payment destination when a daily exceptions report is received from Centrelink for a person who is already recorded with DVA and is eligible for a DFISA payment.

Step	Action
1	Be aware of DVA policy for administration of pension payments before creating a payment destination from Centrelink information. Follow this link for more details. More → Reference Library DI/C26/2004 More → (go back)
2	Check payment details on the Centrelink Daily Exceptions report especially the nominee indicator (Nom In ) which will be either a Y or N
		If indicator shows.....	Then....
		N for no nominee	continue to next step
		Y for a nominee	go to step 6

3	Check the title of the account
		If...	Then...
		in pensioner's name or jointly with another person	continue to next step
		not in pensioners name	go to step 6

4	Enter banking details through Direct Deduction System to initiate DFISA payment. More → Procedure Library - Direct Credit Payment Destination Section 11.5.2 More → (go back)
5	Record the account title with the surname first followed by the first name and initial, for example, Smith Mary J. For more details about the correct recording of payment destinations go to this link. More → Businessline, 11 February 2008, Income Support, Correct Recording of Pension Payment Destination Details http://sharepoint/Documents/servingourcustomers/0814406E.tr5 More → (go back) End process here.
6	Where the Nominee Indicator (Nom In) is Y, or the account title is not in the pensioners name, obtain more details directly from the pensioner by telephone or by sending the IS standard letter 'Request for bank account information. More → Procedure Library 5.9.5/Standard L — etters for DFISA More → (go back) An agent or a trustee may need to be appointed before creating a payment destination. More → Procedure Library - Agents and Trustees Chapter 11.3 More → (go back)
7	Once an agent or trustee has been appointed follow the procedures outlined elsewhere in CLIK for setting up a payment destination. More → Procedure Library – Manner of payment Chapter 11.5 More → (go back)

DFISA and Centrelink Request to Create Client Report

The Centrelink Request to Create Client Report lists partners of DVA clients eligible for DFISA but who are not recorded on the DVA database. DFISA cannot be paid until the partners are registered on the DVA database and a payment destination created.

Follow the next six steps to create a record for a partner.

Step	Action
1	Check VIEW Personal Details tab of the existing DVA client to ensure that a spouse/de facto is not already recorded at DVA.
2	If there is no existing record of a spouse and or de facto go to step 5. If a spouse and/or de facto record already exists for the DVA pensioner, continue to next step.
3	Investigate if the DVA spouse/de facto is the same person as notified by Centrelink. Check full names, dates of birth and address. Often DVA records have recorded an incorrect or dummy date of birth for partners not in payment so the date of birth may need updating If satisfied that the person is the same take following action as needed: update personal and contact details in aDVAnce using current Centrelink details, consult with the Systems Support Officer (SSO) if the relationship type needs to be changed, for example from de facto to partner, and then go to step 6. If it is not the same person continue to next step.
4	Contact Centrelink to confirm: relationship of DVA pensioner with new partner, when the relationship commenced, current address of DVA pensioner, and date DVA pensioner's address changed. Investigate if the Centrelink partner is eligible for DFISA. More → Reference Library DI/C37/2004 More → (go back) Change DVA pensioner's address before adding a new partner. Note: Consult the Systems Support Officer (SSO) for instructions before creating, deleting or changing Relationship Type of any spouse and or de facto already recorded on VIEW.
5	Arrange for a new record for the partner to be created in aDVAnce using the Participant Registration Service (PRS). More → Participant Registration Service User Guide http://sharepoint/servingourcustomers/incomesupport/Documents/06100568E.tr5 More → (go back)
6	Record payment destination details in VIEW using the Direct Deduction Systems. DDS is accessed through the [Action] tab in VIEW. Instructions on creating a DFISA payment destination can be found elsewhere in CLIK. Follow this link. More → Procedure Library – Creating DFISA Payment Destination Section 5.9.6 DFISA and Centrelink Electronic Reports More → (go back)

Source URL: https://clik.dva.gov.au/compensation-and-support-procedure-library/part-5-income-support-allowances-and-benefits/59-defence-force-income-support-allowance-dfisa/596-dfisa-and-centrelink-electronic-reports