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rehabilitation service providers
From 1 July 2016, to work with DVA clients, approved rehabilitation service provider organisations and their consultants also need to satisfy a number of DVA requirements. These requirements ensure that DVA clients have access to the best possible professional team, and also support providers through providing training about DVA’s programs and clients.
Where clients residing overseas are required or wish to participate in a rehabilitation program, there are two possible ways to manage their program and deliver rehabilitation services:
- using a rehabilitation provider in Australia; or
- engaging a suitable overseas provider.
In each instance, the first step is to organise a referral to an Australian provider for a rehabilitation assessment. The assessment can be done with the client by skype, video conference or telephone.
Australia rehabilitation provider
To work with DVA clients, rehabilitation service provider organisations need to:
The following key performance indicators should form the basis of discussion in meetings with providers:
It is essential for the Rehabilitation Coordinator to evaluate the performance of the selected rehabilitation service providers based on the following criteria:
Both Comcare and the Heads of Workers Compensation Authorities (HWCA) outline expected levels of service provision and requirements for approval as accredited service providers.
Following are links to relevant Comcare information.
Rehabilitation requires a whole-of-person approach to service provision. This approach seeks to better encompass a person's medical, psychosocial and vocational needs. Rehabilitation interventions should not just focus on the minimum necessary to achieve a suitable paid work outcome.