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4.2 Interaction between ADF rehabilitation program representatives and DVA

Last amended 
3 November 2016

At certain phases throughout the case management process, there are opportunities for DVA and Defence to exchange information about individuals.

There are specific times when formal written or face-to-face communication is required such as:

  • when a serving member (either a permanent forces member or reservist) approaches DVA for assistance and is referred to the ADFRP or the Rehabilitation for Reservists Program for a rehabilitation assessment;
  • when a claim for acceptance of liability or permanent impairment compensation is lodged by a serving member;
  • where a client is identified as being “at risk” because of their mental health issues, and in need of timely and appropriate treatment and rehabilitation services and support;
  • when a claim for liability or permanent impairment is determined for a serving member;
  • when a Needs Assessment has been completed for a serving member, which identifies a rehabilitation need;
  • where a delegate has determined that a serving member is eligible for incapacity payments and has identified that a rehabilitation assessment is required due to this incapacity; and
  • in the ADFRP Handover Report phase, when the serving member is being prepared for the final stage of discharge.

In communicating with Defence about individuals, DVA is bound by the Privacy Act 1988 (the Privacy Act) and the Australian Privacy Principles (APPs). DVA’s Privacy Policy outlines how the Department manages the personal information of our clients.

When engaging in written communication with Defence regarding individuals, DVA Rehabilitation Coordinators must classify all correspondence, including emails, as ‘Sensitive - Personal’.

Transfer of rehabilitation authority

Delegates are asked to consider the guidelines in section 4.3 of this Guide to determine whether, it might be appropriate for a full transfer of rehabilitation authority from the Chief of the Defence Force (CDF) to DVA to occur prior to the serving member’s separation from the ADF.

In accordance with Schedule 16 of the Memorandum of Understanding (MOU) between Defence and DVA, DVA can also provide specific assistance, such as household services and attendant care services to serving members while CDF remains the member’s rehabilitation authority. For further information please see section 4.5 of this Guide.