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3.5 Choosing a Service Provider

Last amended 
23 January 2017

DVA's Rehabilitation Coordinator ultimately has responsibility for the decision of who will provide what services. However, the choice of service providers will depend on the:

  • local services available;
  • specific needs of the client; and
  • recommendations of the primary rehabilitation service provider, when they may need to obtain additional specialised assistance.

The provision and coordination of high quality rehabilitation services by a team of rehabilitation professionals and related organisations or individuals will hasten and enhance the recovery of veterans after a service injury or disease.

Selection of the most appropriate rehabilitation service provider will help to ensure positive rehabilitation outcomes for the veteran and is an important part of the rehabilitation process. DVA Rehabilitation Coordinators must refer to chapter 11 and section 11.5 of the Rehabilitation Policy Library for further information about choosing a rehabilitation service provider.