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11.1 Approved Rehabilitation Service Providers

Last amended 
21 July 2017

Comcare-approved providers

To work with DVA clients, rehabilitation service providers must be an approved Comcare provider for the purposes of the Safety, Rehabilitation and Compensation Act 1988 (SRCA) and the Military Rehabilitation and Compensation Act 2004 (MRCA). (See section 41 of the MRCA and section 34, 36 and 37 of the SRCA).

Comcare approved rehabilitation providers have been assessed as meeting Comcare-specific criteria and demonstrating an ability to achieve certain performance standards.

Further information about how to be approved and operate as a workplace rehabilitation provider under the Comcare arrangements can be found on the Comcare website.


MRCC-approved providers

Under section 41 of MRCA, the relevant rehabilitation authority, either the MRCC or the Chief of the Defence Force (CDF), can also approve non-Comcare approved rehabilitation providers to deliver rehabilitation services to DVA clients.

The approval of a service provider independent of the Comcare approval framework, however, would only occur in very specific and unusual circumstances where a client’s needs cannot be accommodated using the existing Comcare approved providers, and where the MRCC (or CDF) is satisfied that the individual or organisation has the appropriate skills and expertise to design and provide the appropriate rehabilitation programs.

If DVA Rehabilitation Coordinators are experiencing difficulties in locating Comcare-accredited providers with the appropriate skills and expertise to support a specific client, they must contact the Rehabilitation Policy section for advice via email to the 'Rehabilitation' inbox.


VVRS rehabilitation providers

DVA tenders for the provision of rehabilitation services for the Veterans' Vocational Rehabilitation Scheme (VVRS), to form a panel of approved rehabilitation service providers. To be a DVA contracted VVRS rehabilitation service provider, the organisation and the individual consultants employed by that organisation must have current Comcare accreditation.


According to section 363 of the MRCA, the Commission is a body corporate under the name of the Military Rehabilitation and Compensation Commission.