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10.2.1 The Rehabilitation Appliances Program (RAP)

Last amended 
14 July 2016

Historically, RAP’s clients have had entitlements under the Veterans’ Entitlements Act 1986 (VEA). The Rehabilitation Appliances Program (RAP) has had a strong focus on assisting these, mostly ageing clients, with aids and appliances and associated assistance (including training in the use of the item where indicated) to enable them to remain living independently in their own homes.

RAP's aim is to restore, facilitate or maintain functional independence and/or minimise disability or dysfunction as part of the provision of quality care to entitled persons.

RAP provides access to aids and appliances according to assessed clinical need. As a general rule, for White Card holders, the need for the aid or appliance must be related to the person’s accepted condition/s, and supported by evidence of clinical need from a suitably qualified health professional. It is important to note that White Card holders are also provided with treatment and access to aids and appliances for certain conditions covered through the non-liability health care provisions once an application form has been submitted. This means that for example, if a person requires aids and appliances due to the impacts of cancer, but cancer is not an accepted condition, the aids and appliances can still be provided by RAP through the non-liability health care conditions.

For DVA Gold Card holders, consideration must be given to whether the aid and/or appliance is suitable for the person’s clinical need and supported by evidence from a suitably qualified health professional. The exception to this general rule is “high end” mobility aids such as electric scooters and wheelchairs. These items cannot be provided unless the assessed need can be linked to an accepted condition which impacts on their mobility. The RAP National Guidelines apply to a number of these “high end” items.

If a client is severely injured, does not hold a DVA Health Card and requires aids and appliances please contact the Rehabilitation Policy section via  The Rehabilitation Policy section will then work with different business areas in the department to work out how the client’s needs can be best managed.

Any requests for vehicles, including modifications to vehicles, should not be referred to RAP and should be considered under the relevant vehicle schemes. Further information about the relevant schemes can be found in section 10.12 of this library for the Motor Vehicle Compensation Scheme under MRCA, section 6.4 of the Compensation and Support Policy Library for the Vehicle Assistance Scheme under the VEA and section 10.10 of this library for the relevant SRCA provisions.