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10 Alterations, Modifications, Aids & Appliances
This chapter explains how requests for alterations, modifications, aids and appliances to promote independence and improve quality of life are managed and processed. Refer to section 10.1 of this Guide.
Where clients hold a DVA Health Card, consideration must first be given to whether aids and appliances that are reasonably required can be provided through the Rehabilitation Appliances Program (RAP). Refer to section 10.2 of this Guide. Please note, for vehicle requests, including modifications to vehicles, the relevant vehicle schemes should be considered rather than RAP. Further information about the provision of vehicles and vehicle modifications can be found in section 10.12 of this library for the Motor Vehicle Compensation Scheme under MRCA, section 6.4 of the Compensation and Support Policy Library for the Vehicle Assistance Scheme under the VEA and section 10.10 of this library for the relevant SRCA provisions.
Where the item cannot be provided through RAP, or the client does not hold a DVA Health Card, consideration may be given to whether the aid or appliance can be provided though a rehabilitation program. The requested aid or appliance must be reasonably required by the client to meet their needs or enable them to reach their rehabilitation goals. Refer to section 10.3 of this Guide.
In some circumstances, aids and appliances may be provided to serving members where Defence remains the person’s rehabilitation authority. Refer to section 10.8 of this Guide.