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10.7.12 Provision of hearing aids
As a general rule, hearing aids can only be provided through a client’s DVA Health Card, and not through the rehabilitation provisions. Clients with a DVA Health Card for all Conditions (Gold Card) or a DVA Health Card (White Card) for conditions that include hearing loss can access a range of support and services including:
provision of hearing aids through the Office of Hearing Services;
provision of Alternative Listening Devices through the Rehabilitation Appliances Program (RAP); and
provision of support through the DVA Tinnitus Program.
All requests for provision of hearing aids through the rehabilitation provisions must be considered by the DVA Hearing Section.
DVA recognises that hearing loss can be a barrier to a person being able to secure or maintain employment, particularly where the person is working in noisy or open plan working environments.
Therefore if a Rehabilitation Coordinator receives a request for provision of a hearing aid through the vocational rehabilitation provisions, they must follow these steps:
- request that the client provide a copy of their most recent hearing assessment, and their audiologist’s recommendations; and either;
- organise an assessment of the client’s working environment and issues they are experiencing in their workplace due to their hearing loss by a suitably qualified and experienced health professional; or
- request that the client provide a copy of the most recent assessment of their working environment and issues they are experiencing in their workplace due to their hearing loss by a suitably qualified and experienced health professional with expertise in hearing loss issues; and
- email these reports to firstname.lastname@example.org for forwarding to the DVA Audiology Adviser and the Assistant Director, Hearing Section within Health and Community Services Division.
The Hearing Section will consider this information, and provide advice on the best way of ensuring that the client’s hearing needs can be met.
This approach must be utilised for all requests for support with hearing loss through the rehabilitation provisions, including requests from former and current serving members of the ADF.