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10.7.5 Provision of personal response systems

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Last amended 
15 December 2015

Monitored personal response systems (PRS) are installed devices, which are monitored by an emergency alarms service.

PRS only available through the RAP Schedule and must not be provided through the rehabilitation provisions. This approach was agreed to enable DVA to effectively manage risks associated with the roll out of the National Broadband Network (NBN).

In 2015 a process was undertaken to transfer all known clients who had been issued with a PRS under the rehabilitation provisions, to a RAP contracted provider. If you have a client who has been provided with a PRS under the rehabilitation provisions and was missed in the transfer process, they must be transitioned to RAP. If you have such a client please email RAP at RAPgeneralenquiries@dva.gov.au providing the client’s file number and the name of the company who supplied the original PRS.

As per the RAP schedule, in order to provide a PRS an approved DVA Health Provider must conduct an in-home falls risk assessment, cognitive assessment, in-home assessment of the placement of the device within the home, training in the use of the equipment and follow up on usage. The approved DVA Health Provider conducting the assessment should use DVA Form D9199 to confirm the need for the item and to specify the PRS supplier to be used.