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10.1 The Claiming Process
Clients may request payment of compensation for permanent impairment (PI) at any time. Generally a PI claim will be generated by a Needs Assessment following acceptance of liability. A claim may also be initiated by requesting PI in MyAccount.
There is no specific legislative requirement under s24 or s27 for a client to request PI compensation in writing or via a MRCC approved claim form. under s25, interim compensation can only be paid following the written request from a client.
It should be noted that a simple written request will suffice should the claim for permanent impairment happen sometime after the initial liability decision is made. There is also provision on the latest version of the SRCA Claim form (D2020) to request PI when lodging a claim for compensation.
While some clients may request compensation by phone, confirmation in writing should be sought at all times to provide an appropriate audit trail..