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6.13.6 Prior to a determination being made

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If a request to have a claim for rehabilitation and compensation withdrawn is made by a claimant, and investigation into the claim has already commenced, the following action is to be taken:

a)The request to have the claim form withdrawn must be received in writing from the claimant or their legal representatives, if a written request is not forthcoming, the claim is to be processed.

b)Once the written request has been received all investigation into the claim is to cease.

c)A letter is to be sent to the claimant advising that their claim for rehabilitation and compensation has been withdrawn as requested.

d) Defcare is to be updated as follows:

(i)the Condition Determined field is to have 'Withdrawn' input

(ii)the Determined date field is to have the date the letter is signed input, and

(iii)the file is to be put away.