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6.13.5 After receipt by the Location and after recording the claim details on DEFCARE
If a request to have a claim for rehabilitation and compensation withdrawn is made by a claimant, and the claim form has been received within the office, a file has been raised and the claim details have been recorded on Defcare the following action is to be taken:
a)The request to have the claim form withdrawn must be received in writing from the claimant or their legal representatives. If a written request is not forthcoming, the claim must be processed.
b)A letter is to be sent to the claimant advising that their claim for rehabilitation and compensation has been withdrawn as requested. An outline of the letter to be sent is enclosed as Enclosure 1.
c)Defcare is to be updated as follows:
(i)the Condition Determined field is to have 'Withdrawn' input
(ii)the Determined date field is to have the date the letter is signed input, and
(iii)the file is to be put away.