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6.13.3 After receipt by the Location but before a file has been raised and details have been entered into Defcare


If a request to have a claim for rehabilitation and compensation withdrawn is made by a member, and the claim form has been received within the office but a file has not been raised and no details have been entered onto aDVAnce/PRS or Defcare, the claim form is to be returned to the member. No action whatsoever is to be taken with the claim form.