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6.12.5 Claimant known to a staff member
There are several circumstances where a claimant may be known to a staff member. These could include but not be limited to the following examples;
- Ex-Service Organisation (ESO) advocates
- Claimants known personally to a DVA staff member (ie outside of work)
- Representatives who work closely with staff or any other type of client whose claim may create a conflict of interest.
If any of the above circumstances arise, the DVA staff member must declare his or her knowledge of a claimant and the local director should assess the circumstances to determine whether or not the claim should be sent interstate for processing.