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Clients on a rehabilitation program must be informed about the content of that program, their specific responsibilities under that program and that they may be suspended if they default on those responsibilities.
The rehabilitation coordinator monitors compliance and informs both the client and the claims manager if the client triggers a suspension.
The claims manager responsible for weekly payments stops payment of all benefits in respect to all injuries, and from the date of suspension. The claims manager notates all files to prevent payment of other categories of benefits.
When the client again becomes compliant, the claims manager recommences weekly payments from the date of compliance. There is no entitlement to back-pay for the period of the suspension.