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23.1.3 Personal visits


Delegates and other MRCC staff should follow the following general guidelines when organising and preparing for a personal visit with a claimant in his/her home:

  • follow the basic steps outlined for phoning a claimant
  • be friendly, helpful and professional
  • arrange the appointment
  • confirm the appointment prior to the visit either by letter or by a phone call
  • gather any necessary resources e.g. business cards and pamphlets, and
  • avoid arranging meetings on weekends, early mornings or evenings without a specific request by the claimant for a meeting at such a time.