22.2.2 Client's right to reconsideration | Military Compensation SRCA Manuals and Resources Library, General Handbook, Ch 22 Dealing with Clients, 22.2 Denying Liability or Denying Benefits (no current entitlement)

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22.2.2 Client's right to reconsideration

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Section 61(1) of the SRC Act requires MRCC, as soon as practicable after a Determination has been made, to give a claimant a notice in writing setting out:

  • the terms of the Determination
  • the reasons for the Determination, and
  • the availability of reconsideration under S62(2).

Section 38 imposes a similar requirement in relation to rehabilitation determinations.

This requirement to give notice of the right to request reconsideration is particularly important in cases where liability has been denied or ceased.

For more information see [Part 8 – 10.1].

References
Dealing with Clients: Chapter 22
  • MRCC Client Charter
  • MCRI 8 : MRCC Protocols for Telephone Conversations and Personal Meetings with MRCC Clients
  • MCRI 5 : Reversal of Liability Decisions Overpayments of Compensation Benefits
  • DCI 35 : Covert Surveillance – Use in Workers' Compensation Cases
  • DCI 34 : Non Compliance with the Rehabilitation Process
  • DCI 23 : Liaison Between the Department and Legal Representatives
  • DCI 9 : Withdrawal of a Claim for Rehabilitation and Compensation
  • DCI 5 : Attorney-General's Code of Practice for Notification of Reviewable Decisions and Rights of Review
  • DCA 62 : Suspension of Rights to Compensation
  • DCA 52 : Keeping Claimants Informed of the Status of their Claims
  • DCA 37 : Assessing Medical Evidence
  • DCA 36 : Cessation of Liability to Make Incapacity Payments
  • DCA 9 : Act of Grace Payments
  • DCA 8 : Effective Decision Making in Compensation Claims
  • JPA 2002/04 : Claims Management Privacy Advice
  • COA 97/014 : Use of Section 58 of the SRC Act
  • COA 174 : File Notes: records of Conversations
  • COA 170 : Declaration of an Interest
  • COA 150 : Cessation of Compensation Entitlement
  • COA 87 : Natural Justice
  • Covert surveillance in Commonwealth administration: Guidelines : Human Rights and Equal Opportunity Commission, 1991.