You are here

2.4.3 Processes for Defence Requested Priority Cases

The recommendation that the member's compensation claim be highlighted as a priority for consideration by DVA will be passed to the ADF decision maker as part of the review of the person's employment status, or as part of the ongoing management and review of wounded, injured and ill members.  The recommendation will be accompanied by a Defence WebForm which contains the following:

  • Identify if the claim is already with DVA or a new claim is to be raised
  • Member details
  • Criteria for priority
  • Justification for priority processing consideration
  • Member acknowledgment of:
  • Defence request for claims status update;
  • Contact with member by DVA; and
  • Requirement to expedite DVA access to requested information
  • Delegate approval; and
  • Detail of the action by DVA to the request for prioritisation