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1.8.1 R&C ISH
R&C Integrated Support Hub (R&C ISH) is an online workspace designed to support R&C staff with the processing and management of claims. R&C ISH interfaces with other DVA databases allowing for a reduction in the double-handling of client particulars. All new claims are registered using this system which allows for links to TRIM for supporting documentation. Currently both incapacity and rehabilitation claims are processed in R&C ISH. Initial liability and Permanent Impairment are currently determined using Cadet but will be processed in R&C ISH beginning December 2017. All correspondence is to be generated using R&C ISH as letters are prepopulated with client and case details.
Step by Step User Guides for Delegates and Team Leaders are located in the R&C ISH Step by Step Guides section of CLIK. Additional reference material is located on the Rehabilitation and Compensation Support Site.