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1.8.1 R&C ISH
R&C Integrated Support Hub (R&C ISH) is an online workspace designed to support R&C staff with the processing and management of claims. R&C ISH interfaces with other DVA databases allowing for a reduction in the double-handling of client particulars. All new claims are registered using this system which allows for links to TRIM for supporting documentation. As of December 2017 all claims apart from death claims are processed in R&C ISH. All correspondence is to be generated using R&C ISH as letters are prepopulated with client and case details.
Step by Step User Guides for Delegates and Team Leaders are located in the R&C ISH Step by Step Guides section of CLIK. Additional reference material is located on the Rehabilitation and Compensation Support Site.