You are here

1.7.2 Registering MRCA claims

On receipt of a claim in the Location Office one of the following step/action tables will apply depending on whether not there is an existing M file for that client.

The following table provides the process for registering a MRCA claim where there is an existing M file for the client:

Step

Action

1

Claim is given to the client registration area for a check to be carried out on systems and cards for an existing client records.

2

If there is an existing record, request the M file to check for any papers which may be relevant to the MRCA claim.

3

Request Records create a new Z file.

4

Details of the Z file's existence and the MRCA claim to be included in the notes in VIEW.

5

Claim papers attached to the Z file and this is forwarded to the Level 1 Delegate along with the existing M file.

6

Level 1 Delegate to arrange for relevant documents from the M file to be copied and attached to the Z file along with the claim papers.

7

If...

then...

the claim is to be processed in the Location of lodgment of the claim

the file is forwarded to the relevant claims assessor in that Location to process the application.

the claims is to be forwarded to another Location for processing

proceed to table below.

The following table provides the process for registering a MRCA claim where there is no existing M file (cleanskin) for that client:

Step

Action

1

Claim is given to the client registration area for a check to be carried out on systems and cards for an existing client records.

2

If there is no existing record of the client, register the person in CRS using the SM series war code (see 1.7.2 below).  This action will allocate a UIN and a client number in the SM series.

3

Request Records create a new Z file.

4

Details of the Z file's existence and the MRCA claim to be included in the notes in VIEW.

5

Claim papers attached to the Z file and this is forwarded to the Level 1 Delegate.

6

If...

then...

the claim is to be processed in the Location of lodgment of the claim

the file is forwarded to the relevant claims assessor in that state to process the application.

the claims is to be forwarded to another Location for processing

proceed to table below.