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2. Investigating Entitlement to Incapacity Payments

Last amended 
8 August 2017


Claims for incapacity payments involve delegates investigating;

  1. whether the person is eligible (i.e. is incapacitated as a result of their accepted condition), and
  2. if so, what amount is payable.

It is possible for a person to be eligible but the subsequent calculation of the amount payable results in a 'nil' entitlement.

Delegates should first check that a person is not prohibited from receiving weekly payments i.e. suspended, previously deemed with an ability earn, outstanding reconsideration for the same period etc.