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2.2 The Purpose of Using the BCWD Quality Control Self-Assessment Checklist

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Purpose

The purpose of the [glossary:BCWD quality control self-assessment checklist is to:

Stage

Description

1

enable booking operators to self-assess their work;

2

enable new staff to gain a better understanding of DVA's protocol and policy when taking bookings from health providers or their representatives;

3

act as a refresher for more experienced operators;

4

provide the opportunity for managers to give feedback to staff on their work and to discuss options for improving output;

5

provide staff and managers with data to identify both on and off the job training opportunities;

6

assist with pre and post payment monitoring;

7

use as a guide during an audit period; and

8

enable the QAO:sharepoint/Documents/programsandprojects/BCWD_self-assessment_checklist.doc][glossary:'s:] to undertake ad-hoc sample checks.