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40/1995 Release of New GOs - QA Standards
National Office Instruction
amending General Orders (1993 edition)
Instruction No. 40
Date of Effect: 1 June 1995
RELEASE OF NEW GENERAL ORDERS
QUALITY ASSURANCE STANDARDS
The purpose of this instruction is to formally issue a further part of the new General Orders. The part is for inclusion in the Practice and Procedural Volume and covers the subject of: PART 4 QUALITY ASSURANCE STANDARDS.
When the decision was taken to write and issue a completely new set of General Orders following the bedding down of the Subsidy Scheme, it was agreed that the new document would contain two volumes. The first volume would cover 'Legislation Interpretation & Policy' and the second volume 'Practice & Procedural Matters'.
Four parts of the first volume were issued in October 1993, two parts of the second volume were issued in March 1994 and one part in November 1994.
The Quality Assurance Standards General Orders describe DSH's service standards for processing subsidy applications and insurance claims.
Copies of Part 4 of the 'Practice & Procedural Matters' volume of the General Orders, covering 'Quality Assurance Standards' are enclosed. They are to be added to the GO folders provided in October 1993.
31 May 1995