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2 PURPOSE

Document

The Standard Letters System is an important part of the DSH commitment to providing a quality client service.  In addition, the use of these letters underpins some of the quality assurance aspects.

Standard letters are designed to improve the quality and effectiveness of routine correspondence and to assist in communicating with our clients.  In order to provide a more consistent approach in the preparation of correspondence, these letters should be used at all times where it is appropriate to so do.  The extensive use of glossaries provides the System with sufficient flexibility to meet most demands of routine processing.