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7.1.1 Introduction is the third major step in overpayment work. It follows investigation and calculation. Section 205 VEA gives the Department the authority to recover overpaid monies. objectives of recovery are:

  • to communicate and negotiate with clients in a consistent, courteous and sensitive manner
  • to achieve full recovery, write-off, or waiver of the debt in the minimum period of time
  • to undertake recovery activity in an efficient and cost-effective manner
  • to comply with all statutory requirements.