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220.127.116.11 — Recovery is the third major step in overpayment work. It follows investigation and calculation. Section 205 VEA gives the Department the authority to recover overpaid monies.
18.104.22.168 — The objectives of recovery are:
- to communicate and negotiate with clients in a consistent, courteous and sensitive manner
- to achieve full recovery, write-off, or waiver of the debt in the minimum period of time
- to undertake recovery activity in an efficient and cost-effective manner
- to comply with all statutory requirements.