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220.127.116.11 — If not self-delegated, a submission to the delegate should be prepared and a format followed similar to that suggested below:
- a summary with a list of events in chronological order
- list of effective dates
- on and off rates summary
- trial prints (discretionary)
- arrears calculator or arrears screen details (discretionary).
18.104.22.168 — The actioning and updating of control systems (e.g. CMS) should be followed as per local procedures. Once an overpayment has been authorised by an officer with appropriate delegation, the overpayment should be recorded in DMRS. For information on recording debts in DMRS please refer to the DMRS Systems Manual. The DMRS Systems Manual may be obtained from the DVA intranet or by selecting Debt Management System from the Help Menu in VIEW.
System Guides – DMRS Manual