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3.5.1 Overview denunciation is information provided to the Department, alleging that a client is receiving a benefit to which he or she is not entitled, and/or is providing false or misleading information to the Department. Denunciations should be handled with extreme care, for they imply that a pensioner has not complied with his or her obligations to the Department. are several methods by which people make denunciations to the Department. These include:

  • telephone call
  • in writing
  • statement at the counter; or
  • in general conversation with an officer of the Department on another matter.