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C17/2001 SEPTEMBER 2001 GLOBAL REFRESH OF MANAGED INVESTMENTS (MI) AND SHARES (SH) MAILOUT

Document

DATE OF ISSUE:  14 SEPTEMBER 2001

SEPTEMBER 2001 GLOBAL REFRESH OF MANAGED INVESTMENTS (MI) AND SHARES (SH) MAILOUT

Purpose of Instruction

This Departmental Instruction is to provide information about processing arrangements for the September 2001 global refresh advice letter mailout.

JEANETTE RICKETTS

BRANCH HEAD

INCOME SUPPORT

Overview

Introduction

We do not send advice letters in September to all pensioners whose pensions are adjusted because of the CPI increase that applies for 20 September 2001.  Information on these increases is contained in the latest edition of VetAffairs (distribution commences on 4th September 2001 - 13th September 2001).  However, letters will be sent to pensioners affected by the events set out in the following paragraph.

Significant Issues - of Managed Investment and Share Global Refresh Mailout

The September 2001 Quarterly mailout will incorporate the following events for payday 4 October 2001 (WEF 20 September 2001):

  •       The asset value of managed investment and share data will be reassessed;
  •       The Full Income and Assets Attachment will be suppressed for this exercise and will be replaced with a full listing of the client's Managed Investments and/or Shares regardless of what has been reassessed.  This is a 'new' strategy designed to reduce the volume of low outcome pension review work that traditionally increases following a quarterly mailout;
  •       Treatment changes as a result of the SI or Global refresh reassessment.

Letter Content

Advice Letter Target Audience

A letter will be produced only for those clients who have Managed Investments (MIs) and/or Shares (SHs) in their assessment and who meet the following:

  •       Less than maximum rate service pensioners (SP), income support supplement recipients (ISS) and age pensioners (AP)
  •       Max rate SP/ISS/AP who move to less than max rate as a result of the reassessment
  •       Less than max rate SP/ISS/AP who move to max rate as a result of the reassessment
  •       Reduction to nil cases as a result of the reassessment
  •       Treatment changes as a result of the Statutory Increase (SI) or Global Refresh of Managed Investments and/or Shares reassessment.

New Advice Format and Content - replacement of Full Income and Asset Attachment with a Managed Investment and Shares  Information Attachment

A 'new' Attachment listing ALL Managed Investments and/or Shares a client has in their assessment has been included for the September 2001 processing run.  A paragraph explaining the 'new' Attachment will also print in the body of the letter.

This Attachment replaces the Full Income and Assets Listing that has been used previously.  We have advised clients that we have not provided them with a complete listing of any other income or assets they may have in their assessment as they have not changed, but they continue to be used in assessing the amount of pension they are paid.

Financial Assets Reassessment

The asset value of managed investment and share data will be reassessed as part of this process.  Clients with MI and/or SH data in their assessment will receive a paragraph advising them of the ...Change to value of shares and managed investments...

CPI

There will be a brief reference made in the advice letters about the CPI increase after the 'Change to value of shares and managed investments' paragraph.

Male Total Average Weekly Earnings (MTAWE)

There will be a brief reference to MTAWE made in the advice letters after the 'Change to value of shares and managed investments' paragraph.

Advice on CPI and MTAWE variations will be included in the September edition of VetAffairs.

Obligations suppressed

Obligations are to be suppressed for all letters produced.  Reference will be made to previous obligations issued to clients and in the case of Service Pension and Income Support Supplement recipients reference will also be made to obligations provided in the 'You and Your Pension' Booklet.

The Financial Obligations paragraph (including the Prescribed Rates) will be present in the advice for all clients (excluding Blinded pensioners and clients reduced to nil.)

$1 Minimum Variation Rules

The $1min rules will be applied to all less than max rate SP and ISS variation cases ie., an increase or reduction must be equal to or greater than a $1 amount to receive an advice.

$1min rules do not apply to Age Pensioners.

Continuation Cases

Cases where the 'old rate' resulting from the Statutory Increase (SI) processing and the 'new rate' resulting from MI/SH refresh end up being the same amount after the reassessment will not have an advice produced.

Treatment Advices to be Checked

As is the procedure for quarterly processing all Special Register, Overseas and Enclosure (treatment changes) advice letters will be printed by IBM in Melbourne and sent via courier to each State Office.  We always request that these be checked for accuracy, and reconciled against the reports received by each State Office.

There is a known problem with 'treatment entitlement' processing which will require you to check all enclosure advices.  You will need to check the client's treatment entitlement to ensure they have received the correct treatment card information in their advice appropriate to the client's change in treatment eligibility.

The program in processing these cases, applies the period of grace (POG) provisions against all clients, and if there is a TSP change then the advice will be streamed as an enclosure advice.  The program does not look at any higher priority treatment eligibility such as TQX or TDP.  As a result, in some cases the advice may not have a treatment paragraph - this may be appropriate to the particular case as the client may have a higher priority treatment eligibility precluding him/her from any changes to treatment.  Letters should only be sent in this instance if the client has MIs/SHs in their assessment.

However, for those clients who have had a valid treatment change, regardless of whether they have MIs/SHs in their assessment - their letter should be sent.

General Information Sheet

Each letter will contain a General Information Sheet (GIS).  This will act as the consistent last page for gatemarking purposes at the mailing house.  The GIS provides details of new rates and threshold information.

Single & Joint Letters

All Service Pensioners and Income Support Supplement recipient couples will receive a joint letter, provided the pensioner addresses are identical.

Age Pensioner couples will receive separate letters.

Production of Advice Letters

Processing

Processing is scheduled to run from Thursday evening 20th September until Monday evening 24th September 2001.

Critical Dates

Processing Weekend within DVA (includes 'advices' processing)

Thursday (pm), 20th September 2001 - Monday (pm), 24th September 2001

Dispatch Production Data to SMS

Tuesday, 25th September 2001

Commence Printing Advice Letters

Wednesday, 26th September 2001

End Printing Advice Letters

Thursday, 27th September 2001

Lodgement of Advice Letters with Australia Post

Friday, 28th September 2001

Client Numbers

The following is a summary of client numbers in each State.  The numbers are approximates only:

STATE

NO. OF LETTERS

(Approx Only Based on March 2001 SI Statistics and includes Special Register, Overseas and Enclosures)

New South Wales

10,722

Victoria

7,748

Queensland

6,143

Western Australia

2,766

South Australia

3,020

Tasmania

1,194

TOTAL

31,593

Printing of Letters

Security Mailing Services (SMS) Sydney, will print, fold and insert advice letters in the week from Tuesday 25th September thru till Friday 28th September 2001.

Lodgement of Letters

All letters will be lodged with Australia Post on Friday 28th September 2001.  A representative from National Office will notify details of lodgement for each State as they occur.

The State Office Contacts for this exercise will be given progress reports and advised of any changes to this timetable.

Issues Requiring State Office Action

Special Register, Overseas & Enclosures

Special Register, Overseas and Enclosure (treatment changes) advice letters will be printed by IBM in Melbourne and sent via courier to each State Office.  These should be checked for accuracy, and reconciled against the reports received by each State Office.  This arrangement is the same as for daily advice letters.

Each State Office will receive a report detailing the advice letters produced in each of these categories.  We will advise SSOs in each State when to expect delivery of these letters, and it is essential that Systems Delivery is notified if they do not arrive.  It is also necessary to advise Carol Walsh, Systems Delivery on (02) 6289 6729 if the delivered letters do not exactly match the reports.

Please note the reference to the section on 'Treatment Advices to be Checked' mentioned earlier in this Departmental Instruction.  We request that all treatment advices be checked for accuracy prior to posting.

Monitoring of Pensioner Contact Following Mailout

The intake of pensioner initiated reviews (PIRs) increases significantly following the quarterly advice mailouts, and anecdotal evidence suggests that a proportion of PIRs received following the quarterly mailout produce nil, or low outcomes for the pensioner.  The inclusion of Full Income and Asset listings is considered to be a major factor contributing to this increased workload.  As part of the review strategy to reduce the volume of low outcome pensioner review work we have replaced the Full Income and Asset listing with a Managed Investment and Share Information Attachment.

To ascertain the effectiveness of this strategy we will be monitoring the intake of PIRs following the quarterly mailout.  We also require feedback from staff on the level of pensioner contact following the mailout.  In particular, we need information to gauge the impact that the new MI/SH Information Attachment has had on the number of phone calls received in comparison to what you would 'normally' expect to receive.

Managers will be contacted in the weeks following the mailout in respect of feedback received.

Reprints of selected letters

Any requests for reprints of individual Quarterly Advice letters should be referred to System Support Officers to organise a reprint.

'HELD' Advices to be Forced

As part of the Batch processing run any advices in 'Held' status will be forced to print.  Forced held advices will print at each respective State Office's nominated printer as part of the production processing.  Please ensure your designated printer is fully operational during the processing period.  These advices will need to be checked to ensure the information in them is correct prior to posting.

Holding of daily advice letters

Daily payment advice letters produced after the processing run of 20 - 24 September 2001, may be sent to clients who do not have MIs and/or SHs in their assessment and therefore have not been updated as part of the Global Refresh.

However, payment advice letters produced for clients who have MIs and/or SHs must be withheld pending notification that the quarterly letters have been dispatched.  This will ensure that pensioner's receive their advice letters in chronological order.

$FORT run - Monday 17 September 2001

$FORT has been scheduled to run on Monday night 17 September 2001.  Advices from this run should be sent immediately.

State Office Contacts

State Office Point of Contact

A contact person from each State has previously been identified to act as a liaison point for the National Office Advices Team and will be the responsible person for distributing any information regarding the global refresh mailout to staff.

State Office Contacts for the September quarterly processing are:

NSW: Genia Sacharczuk

VIC: Peter Rogers

QLD: Steve Jensen/ Roger Vickerstaff

SA: Graham Bate

WA: Kim Gooding/John Gliddon

TAS: Chris Craven

ACT: Martin McGlashan

National Office Contacts

Feedback from State Offices

Any concerns regarding letters produced as part of this run should be directed to the National Office Contact Officer, Pat Webb.  At the end of this process we will be collecting and collating all State feedback to analyse issues raised and develop solutions to address any concerns raised.  Any problems noted should be reported to the National Office Contact Officer with the nature of the query and any relevant information pertaining to the query.  Please ensure that problems are reported as early as possible.

Contacts

There will be one National Office contact for this mailout.  Any queries regarding advice wording, data cartridges, mail house printing and letters lodgement should be referred to:

Pat Webb

(02) 6289 6444 (Phone)

(02) 6289 6553 (Fax)

Systems issues should be directed to:

Carol Walsh on (02) 6289 6729

Letter Mockups

Letters

Prior to the issue of this Departmental Instruction, System Support Officers and Manager's Income Support were provided with copies of the proposed paragraph sequencing and mock-ups of advice letters for this run.

A number of recommendations were received and have been taken into consideration for the final version of paragraphs and sequencing.  An email will be forwarded to the September SI State Contact Officers advising of the changes in respect of all comments received.

Copies of the amended advice letters for this run are at Attachments A and B of this DI.

Attachment A – Paragraph sequencing

Attachment B – Advice Letter Examples

Example 1: Overall Decrease - either from Max Rate to less than Max Rate or decrease in Less than Max Rate Amount, Payment Attachment, MI/SH Information Attachment, General Information Sheet (GIS)

Example 2: Increase from Less than Max Rate to Maximum Rate, Payment Attachment, MI/SH Information Attachment, and GIS

Example 3: Overall increase - remaining on Less than maximum rate, Payment Attachment, MI/SH Information Attachment, and GIS

Example 4: Age Pension increase remaining on Less than Max Rate, Disability Pension in payment, Payment Attachment, MI/SH Information Attachment, and GIS

Example 5: Reduction to Nil as a result of MI/SH reassessment, Payment Attachment, MI/SH Information Attachment, GIS

Letter Variables

Please note, in the following samples:

  •       Letterhead, DC name and signature block will change according to State;
  •       The words “service pension”, “age pension”, “income support supplement” each represent variables which will appear for those clients in receipt of the applicable pension.
  •       State specific 'closing' paragraphs with the preferred contact telephone number for Income Support related issues will be used for this mailout.
  •       The bolded and underlined wording shown in the mock-up advices attached, is present to highlight the wording changes - wording in the production advices will not be reflected in this manner.


ATTACHMENT A

PARAGRAPH SEQUENCING AND TARGET AUDIENCE

Note: Advices will only be produced for clients with Shares and/or Managed Investments in their assessment or those with treatment entitlement card changes.

Paragraph

To Whom

State specific letterhead

All

Opening

All

Change to value of shares and managed investments

All

Effective Date

All

“You have been increased to the maximum rate of pension”

All increase to max rate cases

Your DP has/has not been varied

Those with DP,WWP

Reduction to Nil para

Reduction to Nil cases

Payment Information

All

Payment Diversion Table

All

Fringe Benefits

Reduction to Nil cases

Your Right to Re-Apply

Reduction to Nil cases

Treatment On/Off

Any cases where a change in treatment eligibility is detected (with or without MI/SHs in assessment)

Financial Obligations (incl Prescribed Rates)

All (not Reduction to Nil cases or Blinded clients)

Your Obligations (reference to previous)

All (not Reduction to Nil cases)

Changes You Have Already Told Us About

All

Your Right of Review

All

State specific closing paragraph and Signature

All

Payment Information Attachment

All

Managed Investment and/or Shares Information Attachment

All

General Information Sheet

All


ATTACHMENT B

EXAMPLE 1: Overall Decrease - either from Maximum Rate to Less than Max Rate or Decrease of Less than Max Rate amount.

T-ADVICE-RETURN-ADDRESS _

_

Commonwealth Department of

Veterans' Affairs

Contact:STATE OFFICE

Telephone:

AMP Place

10 Eagle Street

Brisbane Qld 4000

Postal Address:

GPO Box 651 Brisbane Qld 4001

Telephone:

Metropolitan Residents: (07) 32238333

Country Residents: 1800 113304

Interstate Residents: 1800 777634

Facsimile: (07) 32238585

T-ADVICE-PRINT-DATE

YOUR FILE NUMBER IS

T-FILE-NUMBER

T-ADVICE-SALUTATION,

I am writing to you about your T-PENSION-SP-ISS-AP payment from Veterans' Affairs

Change to Value of Shares and Managed Investments

The asset value of your shares which are listed on the Australian Stock Exchange and/or unit based managed investments has been reassessed.  The adjusted value of these investments has been used to work out your T-PENSION-SP-ISS-AP payment and has resulted in an overall decrease to the amount of T-PENSION-SP-ISS-AP paid to you.  Please note that the value of other income and assets you may have has not been affected by this reassessment.

Please refer to the Managed Investments and Shares Information Attachment included in this letter.  This Attachment details all your managed investments and/or shares regardless of whether there has been a change to that managed investment or share.  We have not provided you with a complete listing of any other income or assets you may have in your assessment, as they remain unchanged.  However, they continue to be used in assessing the amount of T-PENSION-SP-ISS-AP you are paid.

Your pension has also been adjusted in line with movements in the Consumer Price Index (CPI) and Male Total Average Weekly Earnings (MTAWE).

This change will take effect from T-CLNT-EFFECTIVE DATE.


Payment Information

Please refer to the enclosed Payment Information Attachment to see a breakdown of your payments.

The following table shows where your pension payments are going.

Date

Name

Payment Destination

Amount Deposited

T-PAYDIVER-DATE

T-PAYDIV-PAYEE

T-PAYDIV-PAYDEST

T-PAYDIV-AMOUNT

Financial Obligations

You need to tell us within 14 days (28 days if you are living overseas or receive Remote Area Allowance) if your income is more than $XXXX.XX per fortnight or the value of your assets, apart from your home, is more than $XXXXXX.XX.  Income includes deemed income from your financial assets and income from other sources.

Other Obligations

We have explained your obligations to you in previous letters and the booklet 'You and Your Pension'. These obligations still apply.

Changes You Have Already Told Us About

If you have told us recently about a change to your income and assets or your domestic situation, it may not have been processed before this letter was sent.  If this is the case, we will send you another letter providing details of your new pension assessment when that change has been finalised.  This normally takes no more than 4 weeks.

Your Right of Review

If you do not agree with this variation to your pension, you may apply to have it reviewed by a Review Officer at this office.  If you do decide to apply for a review, you must do so within the next three months.  Such a request for review must be in writing, and must set out your reasons for seeking this review.

If you have any questions about matters concerning Income Support issues you should contact our Income Support Staff on 1300 550 452.  For any other inquiries please contact the Department at the address or telephone number shown at the top of this letter.

Yours sincerely,

.si sigql3 depth 5 absolute

Gary Collins


PAYMENT INFORMATION ATTACHMENT

The Department now calculates T-PENSION-SP-ISS-AP payments on a daily basis.  This means that your fortnightly pension payment is now made up of 14 days of entitlement of pension.  Therefore, when there is a change to your circumstances on any particular day in the fortnight - your pension will be adjusted from that day.  For that reason your pension payment may be different for one or two paydays after a reassessment.

Listed below are the payment tables showing the different amounts of pension you will receive on the paydays that are affected, with the final payment table showing your ongoing payment.

PAYMENTS TO XXXXX  XXXXXXX and XXXXX XXXXXXX for

Pension Payday 04 OCTOBER 2001

TOTAL FORTNIGHTLY PAYMENTxxx.xxxxx.xx

This is made up of:

- xxxxxxxxx xxxxxxxxxxxxxxx.xxxxx.xx

- xxxxxxxxxxx xxxxxxxxxxxx    x.xx    x.xx

PAYMENTS TO XXXXX  XXXXXXX and XXXXX XXXXXXX for

Pension Payday 18 OCTOBER 2001

TOTAL FORTNIGHTLY PAYMENTxxx.xxxxx.xx

This is made up of:

- xxxxxxxxx xxxxxxxxxxxxxxx.xxxxx.xx

- xxxxxxxxxxx xxxxxxxxxxxx    x.xx    x.xx


MANAGED INVESTMENTS AND SHARES INFORMATION

Information current as at T-ADVICE-PRINT-DATE

You are receiving T-PENSION-SP-ISS-AP at less than the maximum rate payable.

You are currently paid under the T-INCOME-ASSET-TEST test.  The total of your fortnightly income is T-TOTAL-FORT-INCOME.  The total of all your assets (excluding any deductible assets) is T-TOTAL-ASSETS.

Information about your T-SHARES-AND-OR-MIS is provided below.

Your T-SHARES-AND-OR-MIS have been automatically updated.  The information below sets out the new values for these products.

Listed Securities and Unlisted Public Securities

Description

No. of Shares

Asset Amount

XXXXXX

X,XXX

$XX,XXX.XX

QQQQQQQQQQQQQ

XXX

$    X,XXX.XX

Managed Investments

Description

Units

Asset Amount

VVVVVVVVVV

XX

$XX.XX

CCCCCCCCCCCCC

XXX

$XX.XX

Note: Income from financial assets is deemed.

Please note:  We have not provided you with a complete listing of any other income or assets you may have in your assessment, as they remain unchanged.  However, they continue to be used in assessing the amount of T-PENSION-SP-ISS-AP you are paid.

You need to notify the Department if the list of your Managed Investments and/or Shares is incomplete or incorrect; or the number of shares or units you hold has changed.


This is an example of the General Information Sheet (GIS) for Service Pensioners that will be used in the September mailout.  There is a separate GIS for both income support supplement recipients and age pensioners. PLEASE NOTE: The rates and thresholds have been updated to reflect all changes.

GENERAL INFORMATION ON SERVICE PENSION RATES AND LIMITS

(Information current as at T-ADVICE-PRINT-DATE)

MAXIMUM RATES OF SERVICE PENSION (excludes pharmaceutical allowance)

Singles Rate$410.50 (per fortnight)

Couples Rate (each)$342.60 (per fortnight)

PENSION INCOME LIMIT (per fortnight)

Before Service Pension ReducesCut Off*

Singles Rate$112.00$1,152.75

Couples Rate (combined)$200.00$1,927.50

These limits may increase for each dependent child or student up to the age of T-CHILD-AGE, or if rent assistance is payable.

PENSION ASSETS LIMIT

Before Service Pension ReducesCut Off*

Home Owner

Singles Rate$141,000$280,000

Couples Rate (combined)$200,500$431,000

Non Home Owner

Singles Rate$242,000$381,000

Couples Rate (combined)$301,500$532,000

These limits may increase for each dependent child or student up to the age of T-CHILD-AGE, or if rent assistance is payable.

NOTE: *Income and assets cut off limits applies to all service pensioners except blinded service pensioners.

GOLD CARD INFORMATION

GOLD CARD INCOME CUT OFF LIMIT

Singles Rate$321.50 (per fortnight)

Couples Rate (combined)$561.50 (per fortnight)

Add $68.60 per fortnight for each dependent child or student to the age of T-CHILD-AGE.


GOLD CARD ASSETS CUT OFF LIMIT

Home Owner

Singles Rate$169,000

Couples Rate (combined)$248,750

Non Home Owner

Singles Rate$270,000

Couples Rate (combined)$349,750

Add approximately $6,000 for each dependent child or student up to the age of T-CHILD-AGE.

NOTE 1: These income and asset limits apply to the Gold Card only.  Different income and asset limits apply to the pension.  These limits can be found at the top of the page.

NOTE 2: If you are a World War II veteran or mariner aged 70 years or over, who served in Australia's Defence Forces or Australia's Merchant Navy between 3 September 1939 and 29 October 1945, and have qualifying service from that conflict, the above Gold Card income and asset cut off limits do not apply to you as your Gold Card is not affected by your income and assets.

DEEMING

Deeming assumes that any money you have invested in financial assets is earning a particular amount of income regardless of the actual amount earned.  The deeming rates are:

Singles

Low Rate:- 3% interest up to the threshold of $33,400

High Rate:- 4.5% interest for the remaining balance

Couples

Low Rate:- 3% interest up to the threshold of $55,800

High Rate:- 4.5% interest for the remaining balance

ILLNESS SEPARATED COUPLES

Couples separated due to ill health are paid at the single rate of service pension, but have their income and assets assessed as a couple.

RENT ASSISTANCE

You may be eligible for rent assistance if you pay rent to a non-government body or landlord.  The amount of rent assistance you receive depends on the amount of rent you pay and your family circumstances.  Rent assistance is paid at the rate of 75 cents in the dollar for every dollar you pay over the set rent limits.

When calculating the amount of rent assistance payable to a service pension recipient, any disability pension received by that person or their partner, is counted as income and may reduce the rate of rent assistance payable.


Maximum Amount of Rent Assistance Payable (per fortnight)

No children1-2 children3 or more

children

Singles Rate$89.60$104.80$118.80

Couples Rate

(combined)$84.40$104.80$118.80

Rent Limits (per fortnight)

No children1-2 children3 or more

children

Singles Rate$79.40$104.60$104.60

Couples Rate

(combined)$129.40$154.60$154.60


EXAMPLE 2:  Increase from Less than Maximum Rate to Maximum Rate, MI/SH in assessment.

T-ADVICE-RETURN-ADDRESS _

_

Commonwealth Department of

Veterans' Affairs

Contact:STATE OFFICE

Telephone:

AMP Place

10 Eagle Street

Brisbane Qld 4000

Postal Address:

GPO Box 651 Brisbane Qld 4001

Telephone:

Metropolitan Residents: (07) 32238333

Country Residents: 1800 113304

Interstate Residents: 1800 777634

Facsimile: (07) 32238585

T-ADVICE-PRINT-DATE

YOUR FILE NUMBER IS

T-FILE-NUMBER

T-ADVICE-SALUTATION,

I am writing to you about your T-PENSION-SP-ISS-AP payment from Veterans' Affairs.

Change to Value of Shares and Managed Investments

The asset value of your shares which are listed on the Australian Stock Exchange and/or unit based managed investments has been reassessed.  The adjusted value of these investments has been used to work out your T-PENSION-SP-ISS-AP payment and has resulted in an increase to the amount of T-PENSION-SP-ISS-AP paid to you. Please note that the value of other income and assets you may have has not been affected by this reassessment.

Please refer to the Managed Investments and Shares Information Attachment included in this letter.  This Attachment details all your managed investments and/or shares regardless of whether there has been a change to that managed investment or share.  We have not provided you with a complete listing of any other income or assets you may have in your assessment, as they remain unchanged.  However, they continue to be used in assessing the amount of T-PENSION-SP-ISS-AP you are paid.

Your pension has also been adjusted in line with movements in the Consumer Price Index (CPI) and Male Total Average Weekly Earnings (MTAWE).

This change will take effect from T-CLNT-EFFECTIVE DATE.

Payment Information

Please refer to the enclosed Payment Information Attachment to see a breakdown of your payments.

The following table shows where your pension payments are going.

Date

Name

Payment Destination

Amount Deposited

T-PAYDIVER-DATE

T-PAYDIV-PAYEE

T-PAYDIV-PAYDEST

T-PAYDIV-AMOUNT

You have been increased to the maximum rate of T-PENSION-SP-ISS-AP.

Financial Obligations

You need to tell us within 14 days (28 days if you are living overseas or receive Remote Area Allowance) if your income is more than $XXXX.XX per fortnight or the value of your assets, apart from your home, is more than $XXXXXX.XX.  Income includes deemed income from your financial assets and income from other sources.

Other Obligations

We have explained your obligations to you in previous letters and the booklet 'You and Your Pension'. These obligations still apply.

Changes You Have Already Told Us About

If you have told us recently about a change to your income and assets or your domestic situation, it may not have been processed before this letter was sent.  If this is the case, we will send you another letter providing details of your new pension assessment when that change has been finalised.  This normally takes no more than 4 weeks.

Your Right of Review

If you do not agree with this variation to your pension, you may apply to have it reviewed by a Review Officer at this office.  If you do decide to apply for a review, you must do so within the next three months.  Such a request for review must be in writing, and must set out your reasons for seeking this review.

If you have any questions about matters concerning Income Support issues you should contact our Income Support Staff on 1300 550 452.  For any other inquiries please contact the Department at the address or telephone number shown at the top of this letter.

Yours sincerely,

.si sigql3 depth 5 absolute

Gary Collins

ATTACHMENT

Payment Information Attachment

ATTACHMENT

Managed Investments and/or Shares Information Attachment

ATTACHMENT

General Information Sheet
EXAMPLE 3:  Overall Increase remaining on Less than Maximum Rate, MI/SH in assessment

T-ADVICE-RETURN-ADDRESS _

_

Commonwealth Department of

Veterans' Affairs

Contact:STATE OFFICE

Telephone:

AMP Place

10 Eagle Street

Brisbane Qld 4000

Postal Address:

GPO Box 651 Brisbane Qld 4001

Telephone:

Metropolitan Residents: (07) 32238333

Country Residents: 1800 113304

Interstate Residents: 1800 777634

Facsimile: (07) 32238585

T-ADVICE-PRINT-DATE

YOUR FILE NUMBER IS

T-FILE-NUMBER

T-ADVICE-SALUTATION,

I am writing to you about your T-PENSION-SP-ISS-AP payment from Veterans' Affairs.

Change to Value of Shares and Managed Investments

The asset value of your shares which are listed on the Australian Stock Exchange and/or unit based managed investments has been reassessed.  The adjusted value of these investments has been used to work out your T-PENSION-SP-ISS-AP payment and has resulted in an increase to the amount of T-PENSION-SP-ISS-AP paid to you. Please note that the value of other income and assets you may have has not been affected by this reassessment.

Please refer to the Managed Investments and Shares Information Attachment included in this letter.  This Attachment details all your managed investments and/or shares regardless of whether there has been a change to that managed investment or share.  We have not provided you with a complete listing of any other income or assets you may have in your assessment, as they remain unchanged.  However, they continue to be used in assessing the amount of T-PENSION-SP-ISS-AP you are paid.

Your pension has also been adjusted in line with movements in the Consumer Price Index (CPI) and Male Total Average Weekly Earnings (MTAWE).

This change will take effect from T-CLNT-EFFECTIVE DATE.

Payment Information

Please refer to the enclosed Payment Information Attachment to see a breakdown of your payments.

The following table shows where your pension payments are going.

Date

Name

Payment Destination

Amount Deposited

T-PAYDIVER-DATE

T-PAYDIV-PAYEE

T-PAYDIV-PAYDEST

T-PAYDIV-AMOUNT

Financial Obligations

You need to tell us within 14 days (28 days if you are living overseas or receive Remote Area Allowance) if your income is more than $XXXX.XX per fortnight or the value of your assets, apart from your home, is more than $XXXXXX.XX.  Income includes deemed income from your financial assets and income from other sources.

Other Obligations

We have explained your obligations to you in previous letters and the booklet 'You and Your Pension'.  These obligations still apply.

Changes You Have Already Told Us About

If you have told us recently about a change to your income and assets or your domestic situation, it may not have been processed before this letter was sent.  If this is the case, we will send you another letter providing details of your new pension assessment when that change has been finalised.  This normally takes no more than 4 weeks.

Your Right of Review

If you do not agree with this variation to your pension, you may apply to have it reviewed by a Review Officer at this office.  If you do decide to apply for a review, you must do so within the next three months.  Such a request for review must be in writing, and must set out your reasons for seeking this review.

If you have any questions about matters concerning Income Support issues you should contact our Income Support Staff on 1300 550 452.  For any other inquiries please contact the Department at the address or telephone number shown at the top of this letter.

Yours sincerely,

.si sigql3 depth 5 absolute

Gary Collins

ATTACHMENT

Payment Information Attachment

ATTACHMENT

Managed Investments and/or Shares Information Attachment

ATTACHMENT

General Information Sheet


EXAMPLE 4:  Age Pension Increase remaining on Less than Maximum Rate, Disability Pension in payment, Managed Investments/Shares Information

T-ADVICE-RETURN-ADDRESS _

_

Commonwealth Department of

Veterans' Affairs

Contact:STATE OFFICE

Telephone:

AMP Place

10 Eagle Street

Brisbane Qld 4000

Postal Address:

GPO Box 651 Brisbane Qld 4001

Telephone:

Metropolitan Residents: (07) 32238333

Country Residents: 1800 113304

Interstate Residents: 1800 777634

Facsimile: (07) 32238585

T-ADVICE-PRINT-DATE

YOUR FILE NUMBER IS

T-FILE-NUMBER

T-ADVICE-SALUTATION,

I am writing to you about your T-PENSION-SP-ISS-AP payment from Veterans' Affairs.

Change to Value of Shares and Managed Investments

The asset value of your shares which are listed on the Australian Stock Exchange and/or unit based managed investments has been reassessed.  The adjusted value of these investments has been used to work out your T-PENSION-SP-ISS-AP payment and has resulted in an increase to the amount of T-PENSION-SP-ISS-AP paid to you. Please note that the value of other income and assets you may have has not been affected by this reassessment.

Please refer to the Managed Investments and Shares Information Attachment included in this letter.  This Attachment details all your managed investments and/or shares regardless of whether there has been a change to that managed investment or share.  We have not provided you with a complete listing of any other income or assets you may have in your assessment, as they remain unchanged.  However, they continue to be used in assessing the amount of T-PENSION-SP-ISS-AP you are paid.

Your pension has also been adjusted in line with movements in the Consumer Price Index (CPI) and Male Total Average Weekly Earnings (MTAWE).

This change will take effect from T-CLNT-EFFECTIVE DATE.

The amount of disability pension paid to you has varied.

Payment Information

Please refer to the enclosed Payment Information Attachment to see a breakdown of your payments.

The following table shows where your pension payments are going.

Date

Name

Payment Destination

Amount Deposited

T-PAYDIVER-DATE

T-PAYDIV-PAYEE

T-PAYDIV-PAYDEST

T-PAYDIV-AMOUNT

Financial Obligations

You need to tell us within 14 days (28 days if you are living overseas) if your income is more than $XXXX.XX per fortnight or the value of your assets, apart from your home, is more than $XXXXXX.XX.  Income includes deemed income from your financial assets and income from other sources.

Other Obligations

We have explained your obligations to you in previous letters. These obligations still apply.

Changes You Have Already Told Us About

If you have told us recently about a change to your income and assets or your domestic situation, it may not have been processed before this letter was sent.  If this is the case, we will send you another letter providing details of your new pension assessment when that change has been finalised.  This normally takes no more than 4 weeks.

Your Right of Review

If you do not agree with a decision, you may apply to have it reviewed by a Review Officer at this office.  If you decide to apply it may be to your advantage to do so quickly.  If you apply for a review of the decision more than 13 weeks from the day this notice is given to you, arrears can only be paid from the date we receive your application.  A request for a review must be in writing and set out your reasons for seeking a review.

If you have any questions about matters concerning Income Support issues you should contact our Income Support Staff on 1300 550 452.  For any other inquiries please contact the Department at the address or telephone number shown at the top of this letter.

Yours sincerely,

.si sigql3 depth 5 absolute

Gary Collins

ATTACHMENT

Payment Information Attachment

ATTACHMENT

Managed Investments and/or Shares Information Attachment

ATTACHMENT

General Information Sheet

EXAMPLE 5:  Reduction to Nil, MI/SH Information Attachment

T-ADVICE-RETURN-ADDRESS _

_

Commonwealth Department of

Veterans' Affairs

Contact:STATE OFFICE

Telephone:

AMP Place

10 Eagle Street

Brisbane Qld 4000

Postal Address:

GPO Box 651 Brisbane Qld 4001

Telephone:

Metropolitan Residents: (07) 32238333

Country Residents: 1800 113304

Interstate Residents: 1800 777634

Facsimile: (07) 32238585

T-ADVICE-PRINT-DATE

YOUR FILE NUMBER IS

T-FILE-NUMBER

T-ADVICE-SALUTATION,

I am writing to you about your T-PENSION-SP-ISS-AP payment from Veterans' Affairs.

Change to Value of Shares and Managed Investments

The asset value of your shares which are listed on the Australian Stock Exchange and/or unit based managed investments has been reassessed.  The adjusted value of these investments has been used to work out your T-PENSION-SP-ISS-AP payment and has resulted in an increase to the amount of T-PENSION-SP-ISS-AP paid to you. Please note that the value of other income and assets you may have has not been affected by this reassessment.

Please refer to the Managed Investments and Shares Information Attachment included in this letter.  This Attachment details all your managed investments and/or shares regardless of whether there has been a change to that managed investment or share.  We have not provided you with a complete listing of any other income or assets you may have in your assessment, as they remain unchanged.  However, they continue to be used in assessing the amount of T-PENSION-SP-ISS-AP you are paid.

Your pension has also been adjusted in line with movements in the Consumer Price Index (CPI) and Male Total Average Weekly Earnings (MTAWE).

This change will take effect from T-CLNT-EFFECTIVE DATE.

The amount of disability pension paid to you has varied.

Payment Information

Please refer to the enclosed Payment Information Attachment to see a breakdown of your payments.

The following table shows where your pension payments are going.

Date

Name

Payment Destination

Amount Deposited

T-PAYDIVER-DATE

T-PAYDIV-PAYEE

T-PAYDIV-PAYDEST

T-PAYDIV-AMOUNT

Fringe Benefits

As you are no longer eligible for a T-PENSION-SP-ISS-AP you no longer qualify for fringe benefits from this Department.  Please destroy your existing Pensioner Concession Card.

Your Right of Re-Apply

You may re-apply to have your T-PENSION-SP-ISS-AP restored at any time if your income and/or assets fall below the limits that would allow for payment of the pension.

Changes You Have Already Told Us About

If you have told us recently about a change to your income and assets or your domestic situation, it may not have been processed before this letter was sent.  If this is the case, we will send you another letter providing details of your new pension assessment when that change has been finalised.  This normally takes no more than 4 weeks.

If you have any questions about matters concerning Income Support issues you should contact our Income Support Staff on 1300 550 452.  For any other inquiries please contact the Department at the address or telephone number shown at the top of this letter.

Yours sincerely,

.si sigql3 depth 5 absolute

Gary Collins

ATTACHMENT - Payment Information Attachment

ATTACHMENT - Managed Investments and/or Shares Information Attachment

ATTACHMENT - General Information Sheet