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3.9.1 Overview of Payment for Loss or Detriment

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What is payment for loss or detriment

Payment for loss or detriment is made to a person for a loss suffered due to:

  • administrative error, or
  • circumstances where there is no legal liability for the Commonwealth to pay but it is considered that the Commonwealth should bear a moral or equitable responsibility for the claimant's loss.
Compensation for administrative error

Compensation is considered where a person has suffered detriment or is prevented from avoiding detriment because of an administrative error.    

Claims considered under Act of Grace

Act of Grace payment may be made where a person has suffered a loss and the Commonwealth bears some responsibility for the loss. Claims that do not meet the 'compensation for detriment caused by administrative error' criteria will be treated as normal Act of Grace claims.